Manager Sales

PAMELA (Stebbins) WYMAN

***** *** ****** ********, ******** 80241 *************@*****.*** 720-***-**** 303-***-****

HR GENERALIST ~ ORGANIZATION DEVELOPMENT ~ LABOR RELATIONS

C

reative, analytical HR professional with over 21-years comprehensive experience leading and managing multifaceted HR operations and initiatives. Proven senior-level experience driving organization development, salary structure, leadership development and change management programs and initiatives. Skilled in analyzing staffing needs and executing solutions that produce maximized efficiency and reduced operational costs.

• Employee Relations/Mediation • HR Law & Litigation • Employee Training & Development

• Performance Management • Recruitment Programs • Staff Supervision & Leadership

• HR Regulatory Compliance • Workers Compensation • Budgeting/P&L Oversight

SELECTED ACHIEVEMENTS

Eliminated EEOC settlements and reduced overall employee lawsuits by educating field staff regarding Federal and State labor laws and corporate policies and procedures.

Led national task force directed to investigate and resolve policy conficts and mismanagement charges, creating and delivering an improved new hire orientation process and improved employee handbook.

Successfully represented employers in numerous unemployment hearings, achieving an 89% success rate.

Decreased in-store complaints 50% and improved customer responses 98%, recruiting, hiring and developing top talent.

Achieved 89% employee retention rate in an high-turnover industry by creating and promoting a corporate culture conducive to positive dialogue.

TESTIMONIALS

“Focuses on root causes to eliminate future issues....strong leadership presence.....sets directions....team player. Understand all levels of the business.... can take on projects for operations or HR. Establish relationships within all levels of the business to reduce silo effect. Passion in service to the customer….committed to advancing individuals' careers. Builds on people's strengths versus their opportunities creating a positive relationship with her peers and other levels of the company."

PROFESSIONAL EXPERIENCE

7-ELEVEN, Denver, CO 2006-2011

HR Generalist (2007 2011)

Field Consultant (2006 2007)

Rapid career progression from field consultant to current position due to exemplary work performance. Consult at store level to develop orientation processes, training, disciplinary procedures and incentive programs. Manage leave-of-absence programs and personnel records; oversee benefits enrollment programs and other varied HR generalist issues. Created and coached team of top performers and strong leaders through targeted recruitment, training and development efforts.

• Played a key role in ensuring the successful transition from corporate to franchise. Structured and implemented programs, policies and procedures in the areas of training, compensation structures, incentives, recognition programs and new-employee orientation.

• Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.

• Liaised with recruiting and other key personnel to on board and negotiate salary offers and sign-on bonuses/relocation packages for exempt and non-exempt new hires.

• Produced a Franchise tool box and manual presenting a broad range of HR practices and guidelines from a small business owner's perspective including disciplinary procedures, code of conduct, FMLA policy and other mission-critical information.

HOLLYWOOD VIDEO, Denver, CO 2004 2006

District Manager

Ranked highest regional District Manager for increased concessions sales and sales volume of previously viewed movie sales–increased average store sales from 13% to 18.2 %.

• Trained 12-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.

• Reworked new-hire orientation program to include HR information and company resources.

• Designed and executed sales training to increase average check amount by 3.5 % year over year.

• Drastically improved employee satisfaction and productivity by devising innovative, cost-effective incentive and morale-boosting programs such as strategic special events and a tiered awards structure.

TRAVEL CENTERS, Denver, CO 2002 2004

Profit Center Manager

Oversaw mult-State territory to administer performance-to-plan initiatives that increased sales, profits and service levels. Implemented multiple training initiatives to improve customer experience by increasing employee knowledge products, services, policies and procedures to increase productivity and morale of the current staffs at multiple assigned sites across the United States.

• Executed strategic plans in partnership with senior management to support talent acquisition, retention and succession planning efforts. Identified and implemented best practices, measurement tools and analytics to drive and support HR initiatives and objectives.

BURGER KING CORPORATION, Denver, CO 2001 2002

Operations Excellence Manager

Installed, trained, and positioned Burger King Franchisees and their Store Managers to motivate their teams to increase Burger King’s market share, understanding and executing all national, regional, and local store marketing programs to meet the guest expectations through the highest level of quality and service. Improved Corporate bottom line and grew Burger King Brand; assigned to territory with the 25 lowest performing Franchisees.

EDUCATION AND CERTIFICATIONS

Master of Arts in Organizational Management (2004)

Bachelor of Science in Business Management (2001)

University of Phoenix, Denver, CO

Certificate of Human Resource Development (2009)

Colorado State University

PROFESSIONAL AFFILIATIONS

Society for Human Resource Management (SHRM)

Colorado Business Women

Colorado Disc Dogs

Corporate Leadership Counsel

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