Sales Customer Service

Executive Summary

Core Qualifications

Professional Experience

PATRICIA I HALL

***** ******** **, ******, ** 33556

Home: 813-***-**** - Cell: 813-***-**** : ********@*****.***

Highly personable Customer Service Professional with more than ten years of experience in account

management, claims, sales processing, call-center operations, insurance policies, and warranties...

• Enjoy using skills to coach and train team members.

• Superior experience in coaching and training for global companies Providing service to the general public.

Coordinated workshops to increase the sales and service skills of the entire sales team of the Southeast

region resulting in record sales in the $1,000,000.'S

•

Energetic Sales Representative with 5 years of B2B sales experience in-person and over the phone. Money

-motivated with strong closing skills

•

• Motivated sales professional with 5+ years sales representative experience.

Self-motivated Inside Sales Representative with excellent verbal and written communication skills and

strong computer and CRM experience.

•

• Staff training/development

I have highly effective skills for training and

developing skills in both new and tenured

employees in customer service, sales,

organization, and computer skills. I have a

proven track record in developing employees to

increase corporate revenue and customer

relations. I have proven motivation skills and

team building

•

Due to strong interpersonal skills and leadership

skills I have a long success record of positive

results.

•

I am a hard worker, goal driven self motivated

and a very fast learner.

•

• Staff development

I have the ability to turn a team around to meet

company objectives and drive sales. I have skills

in staffing effectively. I can produce smooth and

consistent workflow planning.

•

ENROLLMENT ADVISOR

January 2009 to Current

BISK EDUCATION FEB

• Advised prospects with career development planning

• Achieved enrollments 690% to goal

• Consulted with prospects to discover their skills

• Developed a improvement plan

• Advise on career development

• Initiated enrollment plan

• Resolved payment options

• Consulted through out career development

• Answered questions and offered advise and guidance

• Developed and maintained long-term relationships with policyholders and small business entities.

Participated in various incentive programs and contests designed to support achievement of production

goals.

•

Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable

projects with a 85% success rate.

•

• Consistently hit and exceeded sales goals by 20%.

Managed organization's largest region and performed full sales cycle duties, increasing annual sales by

60%.

•

Built strong client relationships and provided high value-adding services, resulting in a 15% company

market share increase.

•

Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts

and clients.

•

• Maintained and organized a customer database of over 600 clients nationwide.

• Consistently met and exceeded department expectations for productivity and accuracy levels.

• Prepared monthly commissions payroll reports for 10+ sales representatives.

• Calculated sales commission for sales team of 20+ reps.

Received company Employee Performance Award after maintaining record sales achievement of 20%

growth five months in a row.

•

HUMANA BILLING AND ENROLLMENT

January 2008 to January 2009

• Resolve member issues with focus on pharmacy and billing and enrollment .

• Resolve claims issues for both members and providers

• Override refills for pharmacy

• Assist members with demographic changes

• Maintain high metrics with in a team in a call center environment

• Provide perfect service consistently

• Achieve customer compliments

• Assist team members with issues resolving member issues

• Enhance member experience

• Work on special projects for new acquisitions

National Sales/Coach

January 2003 to January 2008

HOME DEPOT – Riverview, FL

• Serve as Customer Care Representative for all installations nationwide in daily call center operations.

• Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction.

Secured numerous company achievement awards for delivery of exceptional customer service and top 5%

in sales Participated on project in writing orders for flooring including closing the sale Coach, team lead,

and trainer Provide employees with tools to maintain and increase service levels to both internal and

external customers.

•

• Work closely with other departments to promote sales contests, clarify information, and distribute reports.

• Gather, analyze, and report daily/weekly/monthly sales and service statistics.

• Expertise in resolving escalated customer service issues

• Flooring and generator estimates and sales.

2002 to 2003

HUGHES MRO – FL

Developed a lucrative customer base Recruited staff to provide top-notch service to both internal and

external customers.

•

Processed credit ticket orders, answered questions, responded to concerns, and alleviated delicate

situations with professionalism and sensitivity.

•

• Assisted Training Manager in creating and updating training materials.

Answer questions regarding status of various accounts and attend to problems or complaints from customers

in person, on the telephone or by written correspondence.

•

• Implemented training courses for new recruits Monitored Inventory.

Meet and exceed monthly sales goals by more than 10% Provide customers with exceptional customer

service.

•

January 1998 to January 2002

CHASE CARD MEMBER SERVICE – Tampa, FL

• Provided customers with excellent customer service .

• Assisted customers of agent banks just acquired by Chase.

• Was a high achiever in the new bridge to sales team having the highest sales in the department.

• Cross-trained in other departments to assist with business needs.

• Resolved issues to increase customer satisfaction

Education

Affiliations

• Identified error or problems to improve customer experience

• Won many achievement awards including , performance, attendance and consistency

District Sales Supervisor and Trainer

January 1991 to January 1998

OLAN MILLS PHOTOGRAPHY – Florida

• Studio manager responsible for the operation and productivity and profitability of the studio.

Assistant Appointment Supervisor training and covering schedules in the district at the assistance of the

supervisor.

•

• Recommended improvement plans for sales and operation

• Consulted with customers to achieve studio sales records

• Won many awards for high sales and customer service.

Sales Supervisor

• training and covering schedules in the district while maintaining high sales

• District Sales Supervisor responsible for 35 studios across the state of Florida.

• Hired, trained and placed employees to assure productivity of all studios.

• Sales, customer service, computer and payroll training.

• Compile weekly reports to go to corporate.

• Conducted meetings and supervised training classes ,developed training materials.

Everest University

Brandon, FL

Criminal Justice

Bachelor degree

FMU

Brandon, FL

Criminal Justice

AA

Villanova University

Human Resources

The American Association of Inside Sales Professionals

Contact this candidate