Human Resources Customer Service
Resume:
LOIS HARTLEY SMITH
Stallings, NC 28104
EXPERIENCE
The GEO Group, Inc
Charlotte, NC
April 2008 – May 2011
Eastern Region Human Resources Generalist
• Support role for Field Human Resources staff
• Responsible for recruitment, salary and benefits administration, employee relations, EEO and training
FedEx Ground
Charlotte, NC
March 1999-December 2007
Senior Field Human Resources Representative (NC, SC and VA)
• Recruited exempt and non-exempt employees and contractors
• Conducted orientation for new employees and contractors
• Assisted with training (supervisory skills, sexual harassment, etc.)
• Handled employee and contractor relations
• Assisted with training (supervisory skills, sexual harassment, etc.)
• Handled employee and contractor relations
A Southern Season
Chapel Hill, NC
May 1996-January 1999
Human Resources Manager
• Oversaw salary and benefits administration - researched and implemented new health benefits package
• Recruited employees for retail, restaurant and warehouse positions
• Processed semi-monthly payroll on ADP system for 500+ employees
• Created job descriptions, employee manuals and internal newsletter
• Conducted orientation for new employees and implemented employee incentive program
• Processed semi-monthly payroll on ADP system for 500+ employees
• Created job descriptions, employee manuals and internal newsletter
• Conducted orientation for new employees and implemented employee incentive program
Elite Personnel Services, Inc.
Durham, NC
November 1994-May 1996
Personnel Coordinator
• Recruited and placed temporary and permanent employees
• Oversaw salary and benefits administration and prepared payroll
Dunhill Professional Search
Raleigh, NC
September 1994-November 1994
Executive Recruiter
• Recruited and placed employees in the healthcare industry
Mitchell’s Formal Wear
Atlanta, GA
February 1994-May 1994
Operational Trainer (NC, SC and VA)
• Trained new managers and assistant managers in all aspects of store operations
Soft Play, Inc.
Charlotte, NC
November 1992-December 1993
Assistant Human Resources Manager
• Assisted in recruiting and salary and benefits administration
• Conducted orientation for new employees
• Prepared weekly payroll on ADP system
• Produced internal newsletter and headed company social committee
• Assisted in developing job descriptions and setting up HRIS
• Prepared weekly payroll on ADP system
• Produced internal newsletter and headed company social committee
• Assisted in developing job descriptions and setting up HRIS
Ivey’s
Cary, NC
January 1987-August 1990
Assistant Personnel Manager and Training Director
• Assisted Personnel Manager of 200+ employee store with recruiting, annual reviews, payroll, departmental budgeting,
and other projects
• Handled orientation and training for new employees and conducted classes on company benefits, customer service and supervisory skills
• Organized and implemented employee incentive programs
• Handled orientation and training for new employees and conducted classes on company benefits, customer service and supervisory skills
• Organized and implemented employee incentive programs
ORGANIZATIONS
SHRM, CASHRM, TSHRM-Director, College Relations (1999),
Optimist Club of Chapel Hill-Director (1999), UNCC Alumni Association
EDUCATION
BA, Industrial/Organizational Psychology August 1993 University of North Carolina at Charlotte
REFERENCES
Provided upon request
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