Customer Service High School

JAMES "JAY" LEWIS, JR.

**** ** ***** ****** **. Louis, Missouri 63110

618-***-**** ftcjso@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced professional with a demonstrated record of providing effective

human resources training recruiting and consultation services to increase

employee performance, exceeding sales objectives within industries and

delivering quality customer service. Applies innovative teaching methods

and curriculum development principles to train staff in diverse subjects

such as customer service and conflict resolution. Uses expertise in

software training programs to assist program audiences in overcoming

minimal computer skills and readily accessing training information.

Proficient in use of Microsoft Office Suite and PC and Macintosh Operating

Systems. Demonstrates strong communication and interpersonal skills to

effectively interact with customers promote and sell products and services

and ensure customer satisfaction.

PROFESSIONAL EXPERIENCE

1 to 1 Tutor, Detroit, MI

Education Consultant

2011-Present

Provided sound recruiting practices to help students improve their

math scores by working with school administrators parents and students

to allow student to tutor throughout school year.

Scheduled delivered and retrieved computer hardware

for students participating in the supplemental education services.

Staffed educational fairs where various vendors

presented information for student's choice.

Worked with team members to ensure quality customer

service was being rendered to all students and their families.

Partnered with school personnel to provide best options

for students to leverage learning resources available to them.

Everest College, Earth City, MO 2008-2011

Regional High School Director of Admissions Representative

. Provided motivating presentations to high school classrooms

throughout a defined recruiting territory that will generate quality

high school leads from 40 schools in the metropolitan St. Louis, MO

area while adhering to all state and federal guidelines and meeting

accreditation requirements. Advise potential students on admission

requirements, program availability, and related issues. Establish and

administer programs for targeting and recruitment of defined groups of

students, and visit schools to make presentations to groups and

individuals.

. Develop associated student recruitment programs and marketing

materials. Evaluate and resolve student inquiries, issues, and

problems, and ensure appropriate action is taken to the satisfaction

of the student, Company, and/or regulatory agencies in compliance with

policy, procedure and legal requirements. Provides basic information

on available programs and eligibility requirements; reviews

applications and related documentation for compliance, provides

assistance to high school students in completion of admissions

applications. Develop and deliver enthusiastic, educational

presentations to high school classes within assigned market.

. Developed a professional rapport with high school students, faculty

and staff. Provide Institution related information to high school

students, faculty and staff. Attend college/career fairs and any

other high school sponsored events.

. Organized Institution Open House events for high school students.

Develop a high school visitation plan that will offer consistent

customer service to high school faculty, staff and students. Meet or

exceed goals established by the Regional Director of Admissions,

Regional DOA HS or RVPA - HS. Keep all required reports current and

accurate.

JEWELL WILLIAMS LEWIS and ASSOCIATES, St. Louis, Missouri 1998-2008

Corporate Trainer

. Provided successful comprehensive training and skill improvement by

conducting quality keynotes, seminars and trainings for educational,

public and private companies. Developed and delivered programs on

various topics, including customer service, employee supervision, and

stress management, dealing with conflict and confrontation,

organizational management and training the trainer. Partnered with

company personnel to ensure highest level of success in effectively

developing employees through motivational speaking. Handled all

necessary logistics for seminars, including making travel

arrangements, coordinating hotels and car rentals, setting up

microphones and amplifiers and providing training materials and

learning resources.

JAMES "JAY" LEWIS, JR.

Page 2

Allied Medical College/High Tech Institute, St. Louis, Missouri

2005-2007

District Educational Sales Field Admissions Manager

. Travel within territory establishing relationships with administrators

in order to schedule and deliver high school presentations daily.

Generate 5000 plus leads from territory, sort and schedule interviews

from these leads and enroll students in medical, technical and

criminal justice programs. Conduct in-home interviews establishing

relationships with parents and students to determine eligibility for

enrollment. Monitor student progress bi-weekly which leads to repeat

business and a high number of referrals from enrolled students.

Increased enrollment production by 70% in five months Developed team

of 15 Representatives for MO, IL, IA and KS Outstanding Field

Admissions Representative Highest enrollments (Rookie of the year)

accreditation

NCS PEARSON, Fairfax, Virginia

2002-2003

Human Resources Staffing Specialist

. Responsible for assessing, hiring and orientation of Federal Security

personnel as a contractor to the Transportation Security

Administration(TSA) Selected for the National Orientation Team,

responsible for orientating new TSA employees. As a Team member,

conducted orientations and processed approximately 300-400 new

employees per week. Recruited screened and ranked candidates for

airport passenger and baggage security screener positions nationwide

including the St. Thomas United States Virgin Islands Negotiated

salaries and made formal offers for employment Documented interviews

for Equal Opportunity Employment(EEO) and office of Personnel

Management purposes Provided accurate and timely procedures to all

levels of management

AMERICAN MANAGEMENT SYSTEMS, Fairfax, Virginia 1998-1999

Human Resources Training Consultant

. Coordinated and developed ADVANTAGE software systems for 14,000 State

of Missouri employees, including developing policies and procedures,

contributing to modules and partnering with managers of various state

agencies and departments to achieve training goals.

Ritz Carlton Hotels, St. Louis,

Missouri

1996-1999

Sales Manager/Customer Service Director

. Managed 50 employees, including scheduling, resolving issues and

training to increase levels of customer service and to enhance ability

to diffuse tense situations. Develop and effective communication and

information system with the hotel team to disseminate details of

upcoming group, meeting events and special events in the primary

marketing area. Exhibits a positive and involved team attitude to all

hotel departments and maintains open communication with all co-workers

for the best overall performance of the airline. Develop and

effective communication and information system with the hotel team to

disseminate details of upcoming group, meeting events and special

events in the primary marketing area. Served as ambassador for

company and accommodated international passengers from arrival to

departure. Processed guest from check-in through departure.

Presented Staff Trainings on hotel credo and developed various

programs geared toward achieving the highest level of customer

service. Worked closely with hotel management to promote a unified

team environment. Developed a training program to ensure knowledge for

immigrant staff members to gain the hotel nomenclature rapidly.

UNION PACIFIC RAILROAD COMPANY, St. Louis, Missouri 1992-1997

Human Resources Manager

.

Coordinated and resolved issues between internal personnel,

shippers and end-users, maintaining highest fleet sales and

ensuring customer satisfaction for three multimillion dollar clients in

western region. . Developed and implemented programs,

policies and procedures for recruitment and job placement, decreasing

profit loss margin by 40% by reducing employee turnover. Managed all Human

Resources-related tasks for 900 employees, provided training on changes in

policies and procedures and served as liaison between consultants,

management and union members. . Consulted with management at

Omaha NE and Washington, D.C. headquarters, fielding grievances and

ensuring high levels of employee satisfaction, and partnered with Black

Employee Network to ensure representation of minorities during development

of policies and procedures.

Utilized Windows NT, WordPerfect and Rail net computer hardware /

software systems to support accurate and timely movements of all rail

equipment and ensured proper input of all hazardous material information

within U.S. DOT.

EDUCATION

B.S., Business Marketing, University of Illinois at Urbana, Urbana,

Illinois 1990

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