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Customer Service Management

United States
August 27, 2012

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PACE Registered Paralegal®

*** ****** ****, *******, ** 06249

860-***-**** ●


** ***** ********** ** * litigation paralegal. Well organized and proficient at multi-tasking and prioritizing. Outstanding customer service aptitude; having dealt directly with many clients. Dependable team player with strong analytical, interpersonal and communication skills.

Computer Skills: Internet Research, Lexis/Nexis, Pacer, LiveNote, Ipro, Concordance, Excel, MicroSoft Outlook and Scanning documents into PDF or TIFF formats


Extensive on-site work for clients Case management and trial preparation

On-site document reviews Preparation of issue, deposition and trial notebooks

Privilege reviews and privilege logs Preparation of subpoenas and deposition notices

Preparation and tracking of ticklers Negotiate vendor pricing

Prepare specifications for copying projects All phases of file maintenance

Preparation of auditor letters File management from inception to trial

Reviewing medicals and preparing chronologies Ensure experts receive and review relevant documents


Researcher, Probate Court Administration of CT, for Stewart Staffing Temp Agency 5/22/12-Present

● Review conservator and commitment files for the

State of Connecticut Probate System to update NARIP data base

● Online and physical file research

● Travel to various Probate Courts in Connecticut

Paralegal, Carmody & Torrance LLP, Waterbury, CT 7/12/2010-12/9/2011

● Worked on many large product liability cases

● Reviewed medical records and prepared chronologies

● Prepared deposition, expert witness and trial notebooks

● Worked with experts in preparation for depositions

● Digested depositions

● Drafted legal documents

● Prepared Short Calendar (filled in)

● Managed files (kept files in trial ready condition)

Paralegal, Pepe & Hazard LLP, Hartford, CT (Temporary Contract Assignment) 5/14/2010-5/30/2010

● Supported two attorneys in large arbitration

● Searched databases for arbitration exhibits and issue files

● Tagged exhibits in database for preparation of exhibit list

● Coded exhibits and relevant documents in database for searching capabilities

● Prepared witness, issue and arbitration binders to be used at arbitration

Paralegal, The Hartford, Hartford, CT, for Response Legal Temp Agency 10/19/2009-2/15/2010

● Performed large scale document review (30,000 documents) in preparation of litigation

● Prepared excel spreadsheet, DVD’s and CD’s of responsive documents and send to ADI for inclusion in database and to outside counsel for review


● Marked privileged documents for attorneys review

● Liaison between The Hartford and all vendors regarding copying and scanning of documents and entering documents into database in a timely manner

● Ordered documents from storage, review and return

● Attended meetings to keep our attorneys and outside counsel updated on progress of document review

● Reviewed all invoices from vendors and compare to Statement of Work (SOW) for accuracy

Paralegal, Integrated Project Solutions, Division of Pepe & Hazard LLP, Hartford, CT 1/11/99-1/26/09

● Worked on many large construction defect cases with excellent results for our clients in all phases of trial preparation including:

Extensive on-site work for clients

Case management and trial preparation for several construction litigations

Responsible for managing on-site document reviews and full compliance with document requests

Prepared issue, deposition, witness and trial notebooks,

Reviewed documents for privilege and prepare privilege logs

Prepared subpoenas and deposition notices

Prepared ticklers for tracking important dates

Coordinated with clients and vendors to obtain electronic documents collected for discovery purposes

Negotiated vendor pricing and prepare technical specifications for projects

Acted as a liaison between attorneys and vendors, particularly with respect to e-discovery matters

Assisted with collection of electronic and paper documents for loading into Concordance

databases for review

Prepared documents for production and use as deposition and trial exhibits within the database

All phases of file maintenance

Prepared Auditor Letters

Coordinated trial support and equipment for out-of-town trials


Manchester Community College – Manchester, CT

● Sat for and passed the Paralegal Core Competency Exam (PCCE) April 2011

● Sat for and passed the Paralegal Advanced Competency Exam (PACE) November 2007

● A.S. Degree in Paralegal Studies (ABA Approved)

● President's List 1997

● Dean's List 1996


National Federation of Paralegal Associations

● PACE Ambassador of the Year 2011

● PACE Ambassador-Education 2008-09

● PACE Ambassador of the Year 2009

New Haven County Association of Paralegals

● PACE Ambassador 2012-2013

● PACE Ambassador 2011-2012

Central Connecticut Paralegal Association

● PACE Ambassador, 2008-10

● Immediate-Past President 2005-06

● President 2004-05

● Continuing Legal Education Co-Director 2003-04

Have attended and will continue to attend seminars involving new technology and advances in the paralegal field

Have successfully conducted ethics and continuing legal education seminars for PACE registered paralegals

● Member of Branford Hall Legal Studies Advisory Board 2007-08

● State of Connecticut Notary Public

● State of Connecticut Justice of the Peace


● Landlord/Tenant Case 2010-2011

● Sponsored Foreclosure Clinic at Pepe & Hazard January 2009

● Participated at Utility Day in Hartford, CT December 2007

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