Customer Service Representative
Resume:
Shiyin Eva Wu
El Monte, CA 91732
Phone: 626-***-****
E-mail: *********@*****.***
Summary: Multi-faceted, efficient, reliable administrative professional experiences supporting executives, sales and managers to improve internal operations, and provide excellent client service for small business.
Job Objective: EXECUTIVE ASSISTANT, 1 year
FIELD RESEARCH INTERVIEWER, 10 months experience
CUSTOMER SERVICE REPRESENTATIVES, 5 years experience
PROVIDER RELATIONS, 1 year experience
Education: San Gabriel High School
East Los Angeles Community College
Passadena Community College
Experience:
Job Title: Executive/Marketing Assistant
Employer: Pacificland International Development, Inc, ARCADIA, CA
Dates: 01/2011 to Present
Duties: Provide administrative support, client relations, conducting information researches and arranging/attending Board of Directors meetings. Prepared/Created presentations for client. Organized travel arrangements, hotels/cars and travel expenses reports for the CEO. Read, sorted and forwarded incoming correspondence to the executive including faxes, letters and emails. Managed executive database files, documentations and electronic records. Negotiated with contractors
and engineers. Designed flyers and marketing materials.
Job Title: Field Research Interviewer
Employer: USC, ALHAMBRA, CA
Dates: 08/2010 to 07/2011
Duties: Screening all households in the study area and conducting in-person. Do presentation in Mandarin, Cantonese and English. Input data within the time frame.
Job Title: Customer Service Representative
Employer: Ease West Bank, WEST COVINA, CA
Dates: 12/2008 to 10/2010
Duties: Balancing and posting negotiable items, including checks, check withdrawals,loan payments, money orders, travelers check and cash transaction. Identifying and selling bank products and services beneficial to the customer needs. Establish and control customer files. Prepare and update excel log.
Job Title: Provider Relations Representative
Employer: Network Medical Management, ALHAMBRA, CA
Dates: 10/2007 to 7/2008
Duties: Provide services for customers and providers. Solve provider and customer issues. Visit and maintain good relationship with providers and brokers. Prepare and host events and small seminars. Manage marketing supply inventory. Develop more line of business. Gather market intelligence on customer needs and competitors activities.
Job Title: Broadband Customer Counter Representative
Employer: Charter Communications, WEST COVINA, CA
Dates: 08/2006 to 10/2007
Duties: Provide customer support for service questions regarding service and products. Performs customer counter functions, receive cash and hand delivered payments from customers, and enter payments into billing system. Assists customer needs and promote cable services to existing and new customers. Track, issue and receive cable equipment. And cross selling products.
Skills: Knowledge of administrative duties, clerical procedures and supervising office systems.
Excellent organization and time management skills.
Attention to detail.
Reliability in protecting confidential information.
Computer knowledge, such as Windows XP, OS,
MS Excel, MS Word, Outlook, Power Point,
Adobe Photoshop, Adobe Illustrator, Google SketchUp,
10-Key by touch, Keyboarding (70WPM).
Language: Fluent in conversational and written Cantonese, Mandarin and English.
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