Medical Insurance Industry, Billing, Receivables, Enrollment
Resume:
Reah A. Villalobos
**** ****** ****** **. *** ***
Lake Mary, Florida 32746
Email: ****.**********@*****.***
Career Objective:
To work for a reputable company while utilizing my professional experience as well as personal abilities in maintaining solid business and client relationships.
Professional Skills:
I am a highly trained professional with a history of commitment to quality customer service in the administration of the medical industry. My attributes include good organizational skills and strong attention to detail. I am able to prioritize work and execute decisions in high stress situations, have the ability to work well with others, and maintain professional standards. I am very knowledgeable in all areas of medical insurance, specifically health benefits, enrollment, billing, and COBRA.
Career History:
Leavitt Mgmt-Advanced Dermatology , Maitland, FL – May, 2008 – November, 2011
Administrative Assistant - Advanced Dermatology and Cosmetic Surgery - responsibilities include all aspects of maintaining the front office. Includes checking in patients, obtaining updated insurance records, collecting copays/deductibles, knowledge of insurance benefits, making appointments, filing.
Customer Service Representative - Corporate office – Main responsibility is to make sure calls in the call log are returned in a timely manner, working all claim denials, collection calls and payment posting.
K-Force (Contract), Orlando, FL– September, 2007 – April, 2008
Charles Schwab – Document Control – Validating all incoming documents
UCF – Accounts & Finance – Cashier
Integrated Physician Systems (Contract), Orlando, FL - January, 2007 – July, 2007
Accounts Receivables Specialist – Directly responsible for all facets of assigned client accounts including but not limited to: receivables follow-up, auditing, adjustment procedures, aged trial balance reports
Cannon Falls Medical Center, Cannon Falls, MN – January, 2005 – December, 2006
Accounts Receivables Specialist and Business Office Administration – Responsible for all aspects of hospital and clinic receivables, including but not limited to: receivables follow- up, auditing, insurance follow-up, collections, payment posting, coding, aged trial balance reports.
Claims & Benefits, Inc., Minneapolis, MN – June, 2004 – December, 2004
Sales & Marketing Representative – Responsible for servicing and retaining existing business by assisting brokers and employer groups in all lines of CBI business and to assist the Marketing Director and brokers with enrollment and new business installation.
CBCA, Minneapolis, MN – March, 2003 – June, 2004
Enrollment Specialist, ID Card Maintenance – Proposed enhancement to data entry applications and worked with programming staff to implement them, responsible for ID cards which included proof reading in accuracy of card and design, enrollment procedures, client benefit issues.
OutsourceOne, Minneapolis, MN – January, 2000 – December 2002
COBRA Administrator – Responsible for all facets of COBRA Administration, payment posting, serving as a resource to new Account Service and COBRA Representatives as well as assisting with training.
CBSA, Minneapolis, MN – 1995 – 2000
Account Service Representative/COBRA Administrator – Enrollment specialist, payment posting, responsible for all facets of COBRA Administration, knowledge of both Fully Insured and Self Funded benefit plans.
Education:
Eastwood High School – Diploma
Mt. Scenario School for Medical Assisting – Certificate of Completion
Computer applications:
Dairyland, Excel, Crystal Reports, MicroSoft Word, Paradox, Doctor’s Office Manager, Outlook, NextGen
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