Customer Service Data Entry

Michele L. Anderson

*** ****** ****

Oviedo, FL. 32765

Cell: 407-***-****

E-mail: fsxzx1@r.postjobfree.com

OBJECTIVE: To obtain a challenging position that will allow me to apply my extensive customer support talents and clerical data entry service skills.

PROFESSIONAL

HIGHLIGHTS:

Virtual Customer Support Home Agent, Arise Virtual Solutions (RZ Support LLC.)

October 2005 – Present

• Provide Customer Support for various Arise customers

Barnes and Noble.com Application

Time, Inc. Application

• Answer incoming Customer Support calls

• Data entry of Client information

• Manage Customer Accounts

• Cross Sell during Customer Support Calls

• Online Chat Support

• Support training of new representatives

• Support in Chat room for new representatives

• Virtual training

Technical Support Specialist, ImageSoft Technologies, Nautilus Product Group

February 2001 – December 2004

• Provide technical support for all Nautilus Banking Product Modules

• Work hand in hand with banking clients via phone and in person

• Provide technical support for Microsoft Operating Systems

• Provide database support for SQL 7.0 and SQL 2000

• Provide Veritas product Technical support

• Provide technical support for PC Anywhere

• Provide technical support for all banking products that integrate with the Nautilus Products

• Provide training to new clients on all applications

• Data entry of new client system customer information

• Manage “Custom Care” client projects

• Provide documentation for client issues/concerns

• Manage all Nautilus Product Web Modules

• Perform Quality Assurance and integration Testing for all product modules

Business Analyst, Computer Sciences Corporation, Financial Services Group

September 1996 - December 2000

• Worked with both the Financial Services Banking division and Life Vertical division

• Web page design, for company/client intranet, using Dream Weaver, Visio Professional and Net Objects Fusion

• Created graphics for web pages, using Fireworks and Adobe PhotoShop

• Business Analysis creating functional specifications and requirements for product enhancements and development of new products

• Participate in the QA phase regarding functionality testing of products

• Project Plan Administrator for all development projects contracted by customer base

• Product Support for internal and external customers

• Editing of User documentation and On-line help projects

• Icon design for various development projects

• Ad hoc report design and generation using InfoReports and an Oracle database

Customer Service Representative, BHR Finance

September 1994 - September 1996

• Provided telephone support for existing finance customers

• Processed payoff requests and conducted payment history research

• Data entry of all applications received

• Assisted Credit Analysts with application processing

• Customer collections for delinquent accounts over 30 days

Audit Support Representative, CNA Insurance

August 1990 - September 1994

• Reviewed and billed Commercial General Liability and Workers Compensation premium audit reports

• Verified classification codes

• Organized audit information by state in preparation for input into the on-line rating system

• Input audit information into the on-line rating system for calculation of final premium

• Reconciled audit discrepancies with auditors

Records Clerk and Typist, CNA Insurance

May 1986 - August 1990

• New Customer data entry

• Processed Underwriter and Adjuster file requests

• Verified records for purging

• Sorted incoming mail for filing

• Worked with Typing and Verification Unit with document preparation

• Transcription of all claims

SOFTWARE: Working knowledge of Windows 2000, Windows XP, Windows Vista, Windows 7, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Works, Microsoft Access, Microsoft Outlook, QuickBooks, Adobe Applications, CorelDraw 7,Veritas Backup Exec.

CERTIFICATES Merchandising Standards (NARMS)

PROFESSIONAL

REFERENCES: Available upon request.

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