Customer Service Project Manager

*** ******* ** *********, ** *****

773-***-**** ************@*****.***

OSCAR RIVERA

OBJECTIVE

To acquire a position where my skills will be utilized towards continued growth and advancement.

SKILLS

Fluent in both English and Spanish. Experience working with a diverse group of individuals. Can perform independently and in a team. Creative, detailed oriented, responsible, quick and eager to learn. Work great under pressure. Have met hard to meet dead lines thus saving Owners thousands of dollars. Excellent customer service and satisfaction. Requested often specifically to return to sites because the customers know I take pride in my work.

EMPLOYMENT

2008- Present Ferguson Cabling Corporation Palm Harbor, FL

Project Manager

Installation of interior antennas for mobile devices. Proficient in Anritsu testing equipment. Fiber optic single and multi mode testing with DTX-1800 cable analyzer as well as connecting, troubleshooting, and installing. Dressed in cables at the LIU’S. Pulled and terminated copper cable, cat 3, cat 5, Cat 6 shielded and unshielded. Installation of ladder racks, 110 blocks and 66 blocks. Installation and termination of patch panels. Responsible for the organization of crew members work functions including but not limited to insuring the wearing of safety gear, overseeing their work progress, addressing and resolving any problems the crew member encounter. facilitating communication between crew members and the president of the company. Relaying projects and tasks to crew members. The reading of blue prints to locate stations. Pre and post installation surveys for project sites. Assist the President and vice president with the bidding process.

2007-2008 MCS Orlando, FL

Lead Field Service Technician

Installation, trouble shooting cat 5, cat 6, and cat 3 100 pair. Installation of 110 and 66 blocks. Pulling of fiber inside and out side plant. Installation of patch panels. Terminations of jacks. Responsible for crew supervision, insuring of crew members safety attire, and daily progress reports. inventory, timesheets.

2006-Present Tekserve POS Hoffman Estates, IL

I.T Technician

Wireless conversions, and re-imaging of software. Installation of Axp and Rilco systems. Experience working with Telephony, Avaya, Panasonic, and Nortel systems. Work closely with project managers and general contractors to coordinate job sites. Responsible for analyzing blue prints, running, installing, and trouble shooting cat 5 lines. Installation, maintenance and repairing of routers, switches, patch panels, hard drives, registers, and music systems.

2006-2007 CSI Waterloo, Iowa

Field Service Technician

Installation, repair, and troubleshooting of headset systems. Installation and maintenance of Cat 5 lines, and credit card systems. Experienced in 3m, Panasonic, HME, Techknow, and satellite radio systems. Programmed drive-thru timers. Analyzed loops, and calibrated registers.

2005-2006 Cherokee Cabling, Acworth, GA

Field Service Technician

Installed, repaired, analyzed, and tested voice network, data, paging systems, CCTV Camera lines, surveillance equipment, and fiber optic lines. Implemented training for new employees. Supervised and organized crews on work sites. Customer service.

2003-2005 Communications Technology Services Oak Brook, IL

Field Service Technician

Installation of residential phone lines for AT&T. Prepared and provided expense reports. Used multi meters and various test equipment to test, analyze, and repair residential phone lines and terminations. Customer service.

1998-2003 Northwestern Communications Schaumburg, IL

Field Service Technician

Installed, repaired and maintained pay phones and surveillance equipment. Installed step up, step down transformers. Collected currency.

EDUCATION

1995-1996 Atterbury Job Corp, Edinburgh, IN

Carpentry Certificate

2006 CSI Waterloo, Iowa

HME Certificate

REFERENCES

Available upon request.

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