SHANICE ROBERTS

*** ******* ******

Richmond, Virginia 23223

804-***-****

fscm6x@r.postjobfree.com

EXPERIENCE:

Mid-Atlantic Source One of VA May 2011-Present

Telecommunication Field Technician Richmond, VA

I was responsible for and oversaw multiple IT Government Contracts. I was responsible for inspecting and testing of all cables/lines for a Government network. I recorded and analyzed all test results to ensure the transmission characteristics were not malfunctioning. I was responsible for ensuring that all cables were correctly prepared, laid and installed onsite at government facilities. I oversaw the IT support line, and answered and trouble shot any issues that were reported.

Dixon Consulting

Network Administrator (Intern) Dec. 2011 – May 2012

Fredricksburg,VA

Installed and administered Windows Server 2008. I was also responsible for troubleshooting PCs.

Eastern Lock & Key Jun. 2008 – May 2011 Office Manager/Dispatcher Ashland, VA

I was the store’s manager that handled day to day operations of the office. I oversaw the dispatching of the service technicians, and handled the day to day scheduling of customer service calls. I was responsible for the opening and closing of the shop and handled the mail and all deliveries. I oversaw the stock levels and ensured that the service vans were stocked everyday.

Department of Mental Health Dec. 2007 – Feb. 2008 Intern Richmond, VA

I was a intern for this position. My duties included fingerprinting, and scanning of the fingerprints. Reviewing and researching state documents and regulations. I answered the phones, filed incoming mail and internal documents.

Henrico County Divisions of Recreation and Parks Jun. 2005 –Aug. 2005

Student Aide Richmond, VA

I was responsible for filing documents. I handled the mail and all deliveries, and answered customer inquires.

EDUCATION:

ECPI University, Glen Allen, VA 2012

A.S. Network Security

Highland Springs Technical Center, Highland Springs, VA 2008

J. Sergeant Reynolds Community College Dual Enrollment

Computer Systems Technology

Highland Springs High School, Highland Springs, VA 2008

High School Diploma

SKILLS:

Customer Service Skills

Proficient in Microsoft Office Applications

Proficient in QuickBooks

TCP/IP and Sub netting

Photoshop

Web Page Design/HTML

VMware

Microsoft Windows 2008 Server/Client Configuration

Telecommunication Configuration

Routers and Switches

Active Directory

DNS

Microsoft Visio

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