Customer Service High School

Aretha Samantha Charles

* ********** *****

New Haven,CT.06511

(H)203-***-****

Email: ******@*****.***

Profile:

Persistent, focused, motivated self-starter with outstanding customer service aptitude. Excel at developing credibility and confidence with clients/customers. Team player who can also work well independently. Able to work effectively under minimal supervision. Strong interpersonal skills with the ability to easily establish rapport and trust. Effective written, verbal and communication skills.

Computer Skills:

• Microsoft Office

• FACT Inventory System

• COSACS Tracking System

• SCOPE Security System

• Internet applications

Education:

• General Studies- Diploma

Gateway Technical College - New Haven, Connecticut Oct 99

• Business Administration- Certificate

Clifton Dupigny Community College - Roseau, Dominica June 94

• High School Basic studies

Covent High School - Roseau, Dominica June 93

Work Experience:

Jan 10 – Jul 10 Logistics / Distribution Attendant

Courts Dominica LTD- Castle Comfort, Dominica

• Types and mails customer contracts and maintains reference file of current contracts. Maintains database of clientele information

• Assists with meeting arrangements including preparing and distributing materials.

• Assist District Manager with reports for all stores

Ensure inventory lists are distributed to stores, also recommending and selling company goods and services to current and potential clients

• Follow up customer service interaction, ensuring satisfaction and continued relationship with customers.

Apr 05 – Nov 09 Accounts / Contract Clerk

World Vacation Travel Windjammer Cruises, Philipsburg, St. Maarten

• Answers telephone and acts as front-line receptionist

• Provide guest with information regarding tours and general island highlights

• Reconcile sales of tour tickets with operators and coordinate payments

• Review quality issues and previous tour comments and addressed guest complaints

• Address guest complaints, process refunds and cancellations

Distributes continuing education information to staff, collates applications, and prepares registration forms. .

Jan 04 – Apr 05 Receptionist

Attorney Joseph H. Serrant, LLB- Roseau, Dominica

• Answers telephone and acts as front-line receptionist

• Opens and maintains legal files

• Responsible for delivering legal documents to Court House

• Responsible for taking daily deposits to the bank

• Performs research and analysis of routine legal problems

• Receives and transcribes legal dictation.

Dec 02 – Dec 03 Receptionist

Dr. Richard V. Green- Roseau, Dominica

• Answers telephone and acts as front-line receptionist

• Assist patients with confirming appointments

• Manage and order supplies within the budget guidelines of the organization

• Responsible for all

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