Customer Service Sales

Christine Steele Gates

Lenoir, NC *****

*********@*****.***

My knowledge spans a broad range of industries (education, manufacturing, residential construction, and data processing) and has required customer service, public speaking and presentations skills and effective communication with executives, overseas colleagues, children, organization members, blogs, news articles, and technical writing.

PROFESSIONAL EXPERIENCE

Avery Dennison, Lenoir, NC

Global Product Development Coordinator 2007-2009

o Implement client request as communicated by sales for garment labels in the apparel industry.

o Coordinate effectively with art & manufacturing to achieve customer desired results through sampling.

o Specifications entered into Oracle and deployed once sample is approved for production.

o Deployed samples and prices for global manufacturing with other sites (Asia, South and Central America) to facilitate "close to the loom" labeling for retail branding labels for Nike, Disney, GAP, etc.

o Designed method to eliminate all errors in order and manufacture with sequentially numbered labels.

Bethlehem Elementary School, Bethlehem, NC Redwood Christian School, Eureka, CA

Lenoir-Rhyne University, Hickory, NC Mistwood Montessori School, Eureka, CA

Oakhill School, Lenoir, NC (jobs combined because of similarity)

Teacher, teacher’s assistant, tutor 1995-2007

o Prepare original lessons, taught subjects Pre-K through 8th grade.

o Tutor university students in Calculus, Advanced Chemistry, and Finite Math.

Brad Gates Construction, California and North Carolina

Assistant 1990-2004

o Business management roles include payroll, contracts, and insurance compliance.

o Technical roles include design, blue prints (hand-drawn and CAD), tile setting and painting skills.

US Sales Corp, Northridge, CA (jobs combined because of similarity)

American Bankers Insurance Group, Miami, FL

Media Librarian 1986-1989

o Inventory control of media library in large data centers, including writing or updating procedures.

o Verify daily, weekly, monthly production reports to ensure accuracy and quality of data input and output.

o Set-up of production jobs and distributed sales, material levels, revenue, tax reports throughout the company.

Bestway Archival Services, Miami, FL (jobs combined because of similarity)

Personal Vault Center, Miami, FL

Operations Manager, Media Librarian 1984-1986

o Receive hard-copy and electronic data media from clients, many of which Fortune-500 companies, catalog inventory to properly store media in a controlled vault.

o Retrieve media from offsite upon request, re-catalog inventory and properly stored.

o Oversee all deliveries of archived media on client’s rotation schedule.

COMMUNITY ACTIVITIES

• Politically active in party politics from Primary through General election.

• Organized events, speakers, forums, out of state trips, and volunteers.

• Created and maintained websites, Facebook page and Twitter account to complement each other.

COMPUTER EXPERIENCE

• IBM Oracle (global supply chain application) development and order management.

• Extensive use of internet for in-depth research, news gathering, accessing public records.

• Extensive use of Windows XP & Vista formats, some experience with a Mac systems.

• Word (mail merge), Excel, Power Point, Paint, Windows MovieMaker, Picasa, and CAD.

• Basic JAVA and HTML knowledge; always willing to learn more.

• Comfortable with w/social network marketing and integration: Facebook, Twitter, blogs, Paypal, Hootsuite.

CERTIFICATIONS

Green Belt in SixSigma Montessori Teacher’s Assistant

EDUCATION

Lenoir-Rhyne University, Hickory, NC

Bachelor’s of Arts w/ honors - Political Science, December 2006

Phi Theta Kappa honors scholarship, Pi Sigma Alpha (honor society) member

References provided upon request.

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