SUMMARY
Dedicated, results-driven IT professional with proven capabilities in system administration, project management, and problem-resolution within aerospace industry. Consistently achieve superior customer satisfaction and program performance. Successfully led mainframe to server conversion involving multiple locations and companies to ensure a seamless transition while saving over $250K. Extensive experience supporting ISO 9001 environment. Secret clearance held. Customer-focused, organized, meticulous, and methodical.
PROFESSIONAL EXPERIENCE
UNITED SPACE ALLIANCE, Titusville, FL 1984 – 2011
Operations and Processing Staff V (1987 – 2011)
Referred to as “Go to Guy” by leaders for proficiently handling diverse projects that resolved technical issues, reduced costs, and contributed to meeting mission critical goals. Core responsibilities involved serving as Directorate IT Representative, System Manager, Property Custodian, and Database /Server Administrator.
• Coordinated with team of IT representatives to define organization’s IT requirements and system obsolescence, creating an annual IT budget and reducing new acquisition costs.
• One of 2-person team who supported Directorate of 800 in resolving technical problems, managing IT assets and enforcing compliance with IT standards, optimizing workforce productivity.
• Communicated Directorate-wide to ensure clear and timely communication of system changes, computer and software upgrades, and IT practices to avoid business interruptions.
• Ensured technical quality of Artemis and Oracle/Primavera products and services, enabling Shuttle schedules to be accurately produced as needed throughout the work day.
• Effectively managed multiple tasks, generating high output and task completion, while meeting established quality standards and departmental goals.
• Worked closely with internal/external customers to clarify customer expectations and swiftly resolve technical issues. Routinely received compliments from customers for job well done.
• Proposed and implemented ideas to increase process efficiencies in support of Space Shuttle operations.
• Troubleshot and resolved variety of technical problems with computer peripherals and Ricoh copiers to minimize production downtime.
• Recommended and executed consolidation of Houston and KSC Artemis license, which required conversion of mainframe to Windows platform server and customizing Artemis software. Achieved this on time and without business interruption.
Ground Support Equipment (GSE) Technician (1984 – 1987)
Maintained, troubleshot and repaired GSE used in support of Shuttle processing. Honored with Silver Snoopy for going ‘Above & Beyond’ by designing and implementing a comprehensive system to track GSE requirements for current and future Shuttle launches.
ADDITIONAL EXPERIENCE
Reserve Firefighter, Lompoc City Fire Department, Lompoc, CA
Senior Mechanic/Emissions Specialist, Stan’s Automotive, Lompoc, CA
MILITARY
U.S. NAVY, Alameda NAS, San Francisco, CA – Earned Honorable Discharge at E-5 rank.
Served on USS Enterprise four of six years as Machinist mate.
EDUCATION
Automotive Technology program, Alan Hancock Community College, Santa Maria, CA
California State Firefighter Certification, Alan Hancock Community College, Santa Maria, CA
General Studies, Citrus College, Azusa, CA
PROFESSIONAL DEVELOPMENT
• Classified Management
• Resolving Issues with Others
• Effective Team Skills
• NASA Property Custodian
• Positive Responses to Situations
• Safety Management
• Environment Compliance
• Voluntary Personal Protection (VPP)
• ELSA Training
• Security Awareness
• Business Ethics
• Hazard Communications
• Toxic Propellant Safety
• Fire Protection Safety
• Web Curator Training
• Oracle Primavera
• Project Management
• PeopleSoft
• IBM’s Maximo (Tivoli)
• Maximo Work Orders
AWARDS
Silver Snoopy, a NASA Astronaut award given for Outstanding Performance
Space Flight Awareness Award for Outstanding Performance & Contributions in planning & scheduling
COMMUNITY INVOLVEMENT
Chief Engineer, Park Avenue Baptist Church, Titusville, FL
• Designed, installed and maintained sound system along with the television and recording studio