Sales Customer Service

Kristen E. Mannarelli

**** **** *********

Chicago, IL 60614

Cell 224-***-****

Email: *****************@*****.***

Summary of Experience:

X Sport Fitness, Libertyville, IL (January, 2011 – September, 2011)

Spa Receptionist/Sales Associate

Handled various aspects of front desk at busy spa in sales, marketing, and customer relations. Responsibilities included:

• Made daily sales calls to clients, detailing current promotions, and selling spa and tanning services

• Responsible for checking in and out guests and handling financial transactions

• Made appointments with customers for various services

LA Tan, Libertyville, IL (December, 2010 – January, 2011)

Front Desk Clerk

Worked independently at tanning salon. Responsibilities included:

• Handled all aspects of front desk, answered phones, checked in clients, handled all financial transactions

• Kept track of inventory and made sure shelves were clean and professional

• Informed clients of different products, promotions and sold tanning products

• Made sure salon was clean after each guest

Auto Expo, Libertyville, IL (May, 2008 – March, 2009) (May 2010 – Present)

Cashier

Worked as a cashier for this upscale auto care facility providing each customer courteous service. Responsibilities included:

• Processed sales quickly and efficiently

• Received payments from customers and provided correct change

• Operated cash register, credit card system, and scanning devices

• Accounted for money daily, prepared monies for banking

• Assisted customers with services, purchasing of gift cards, offered refreshments

• Made appointments for car detailing, answer all incoming phone calls

• Drive cars to various car dealerships for service

• Ensured facility was clean

• Communicate customer requests to management

Buckle, Vernon Hills, IL (March, 2009 – May, 2010)

Sales Associate

Worked as a Sales Associate at a fast-paced, high-end clothing store providing outstanding customer service and a personal shopping experience for guests. Responsibilities included:

• Maintaining awareness of all promotions, advertisements, clothing brands, new merchandise

• Providing a friendly, comfortable environment acknowledging each customer

• Assist in processing and replenishing merchandise and monitoring floor stock

• Assist in floor moves, merchandising, display maintenance and housekeeping

• Aid customers in locating merchandise

• Assist in completing price changes within the department

• Participate in year-end inventory and cycle counts

• Assist in ringing up sales at registers and bagging merchandise

• Any other tasks as assigned from time to time by any manager

Education:

• Libertyville High School, Libertyville, IL (Graduated May, 2010)

• College of Lake County, Grayslake, IL (2010-2011)

• Cortiva Institute, Chicago, IL (2011 - 2012)

• StraighterLine, Currently taking online classes

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