Customer Service Representative

MARK AARON MCREYNOLDS

*** ****** ***. #*** | Forest Park, IL 60130

815-***-**** fs38ks@r.postjobfree.com

EXPERIENCE

CUSTOMER SERVICE REP / WAREHOUSE MANAGER MATERIALS MARKETING Chicago, IL 2006-2011

Identified redundancies in shipping procedures and saved $18,000 annually with restructuring and optimization.

Managed $400k worth of monthly customer orders for three sales branches from order to delivery.

Resolved account issues, including balance reconciliation and customer warranty claims.

Oversaw all aspects of the warehouse, including the accurate receipt and stocking of $150k in materials, shipment preparation, cleanliness, safety and physical layout. Required use of Forklift and manual equipment.

OPERATIONS ASSISTANT SUPERVISOR CLARKE ENV. MOSQUITO MGMT. Roselle, IL 1996-2005

Responsible for ensuring all OSHA and safety standards and goals were met and exceeded.

Supervised team of 25 employees. Included training, scheduling, dispatching and evaluation of work performance.

Optimized company-wide invoice procedures for management.

CUSTOMER SERVICE REPRESENTATIVE NAMCO CYBERTAINMENT CORP. Bensenville, IL 2003-2004

Processed and documented electronic parts orders for 60 entertainment venues.

Analyzed necessity, availability and accuracy of orders.

Streamlined national parts support and order tracking.

SHIPPING & RECEIVING CLERK PUGI OF CHICAGOLAND Downers Grove, IL 1997-2002

Prepared and expedited daily outbound shipments for three car lines and internal needs.

Developed strategic plan that accelerated the processing of customer orders.

Maintained $650k in parts inventory, including restocking and improvements to warehouse floor plan for optimal storage, eliminating inventory discrepancies.

EDUCATION

Northern Illinois University DeKalb, IL

B.S., GEOGRAPHY (EMPHASIS IN ENVIRONMENTAL SYSTEMS)

COMPETENCIES

Microsoft Office Suite & OSx of Products

AS400 Mainframe System

ADP Parts System

Intermec Pocket PC

Citrix – Accpac and CRM

Viaduct Work Scheduling System

Wizmo Personnel Scheduling System

Employee Training/Program Creation

SKILLS

Inventory Control

Warehouse Management

Team Leadership

Loss Prevention

Order Management

Warehouse Operations

Forklift Operation Certified

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