Customer service oriented with IT background.

Kevin D Wall 814-***-****

*** ***** ******, *************, ** 16648 ********@*****.***

Professional Profile

Looking to obtain a position where I will be able to utilize my education, years of customer oriented service, and computer related technical skills.

• Excellent customer service related skills.

• Strong willingness to learn new things and build on current knowledge.

• Able to work independently as well as team environment.

• Personable and able to easily relate to customers. • Well skilled in recognizing problems and finding a solution to resolve the problem.

• Good communication skills, both verbal and written.

• Basic skills using Microsoft Office products as well as other software tools.

• Skilled in troubleshooting Microsoft Windows as well as PC hardware and networking issues.

Work History

Help Desk/PC Technician New Pig Corporation, Tipton, PA July 2000 - Present

Help Desk Support Technician/Lead Computer Operator Keystone Financial, Bellwood, PA February 1995 – July 2000

Assistant Department Manager Dunham’s Sporting Goods, Altoona, PA October 1994 – February 1995

Assistant Manager Dairy Queen, Duncansville, PA May 1988 – October 1994

Education

B.S. Quantitative Business Analysis Penn State University August 1993

References

References are available upon request.

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