Customer Service Administrative Assistant

*** ******* ******* . *********, ** ***** | |

|Phone 347-***-**** . E-mail *******.*.*****@*****.*** |

TATIANA E. ABRIL

PROFILE Organized, detail-oriented and fast-paced individual seeking a

position that will allow room for growth and opportunities

for advancement.

SKILLS

o Bilingual (English and Spanish)

o Typing skills 50/wpm

o Professional Telephone Conduct

o Great Verbal and Written Communication.

o Excellent Interpersonal, Analytical, and Organizational

skills

o Experienced in Office etiquette, Filing, Faxing, Scanning,

Copying, etc.

o Proficient in all Windows applications, MS Word, Excel,

Access, Power Point, Office Outlook, Internet Explorer.

EXPERIENCE

October, 2008- BLOOMINGDALE'S, New York, NY

January, 2010 Fashion Accessories and Costume Jewelry Sales

Professional

Greeted each customer and assisted them in regards to

fashion accessories and jewelry merchandise. Answered phone

calls and helped customers on any needs or questions they

had. Ended sale by making cash, check or credit/debit

transactions on the register.

October, 2007- HERTZ CAR RENTAL, Newark, NJ

August, 2008 Customer Service Representative/Counter Sales

Representative

Responsible for processing customer rental transactions in

a timely and accurate manner. Provided customer service to

help with any customer inquires. Answered phone calls in a

professional and courteous manner. Performed daily general

administrative office duties including typing and data-

entry.

October, 2005- WAL-MART SUPERCENTER, St. Cloud, FL

August, 2006 Overnight Stocker/Sales Associate

Stocked and organized department merchandise for shelves

display. Monitored inventory control on a weekly basis.

Assisted customers with any needs or questions they had

regarding available products.

August, 2004- COLLEGE OF ST. ELIZABETH, Morristown, NJ

May, 2005 Receptionist/O'Conner Hall

Greeted guests and maintained a visitor records book. Asked

guests for valid identification and guests had to sign

in/out the visitor's records book. Answered phones and

distributed calls to their destination. Maintained a

friendly and organized workspace.

June, 2004- ADREA RUBIN INC., New York, NY

August, 2005 Personal/Office/Administrative Assistant

Assisted the Comptroller/Director of Human Resources in

filing paperwork, running errands and data entry using

Microsoft Office tools and the company's database. Helped

with the company's website graphic design and worked on the

website using HTML.

EDUCATION UNION COUNTY COLLEGE, Elizabeth, NJ

COMMUNICATIONS MAJOR (Currently Enrolled)

References Furnished Upon Request

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