Manager Customer Service
Resume:
Naomi Behar-Perez
Cherry Hill, NJ 08003
Professional Summary:
Accomplished, experienced professional offering strong organizational, administrative, and communication skills.
Customer Oriented and Professional Qualifications:
• Years of customer service and sales
• Proficient in Microsoft Office: Word, Excel, Access, and PowerPoint
• Able to multi-task, be proactive and strong ability to attention to detail
• Thrives in a team work atmosphere as well as working individually and independently.
Employment History:
Gil Travel- Philadelphia, PA Special Project Manager 2004-2011
• Provided customer sales and service for pre-packaged tours as well as private customized tours to Israel, Jordan, Egypt and Eastern Europe.
• Managed group air sales packages for non-profit organizations
• Responsible for charters for various affinity groups.
Continental Airlines- Tel Aviv, Israel Inside Sales/Customer Care 1999-2004
• Assisted travel agents in sales and handled customer service requests for both English and Hebrew speaking customers
• Proactive in creating resolutions to customer disputes.
• Was responsible for being the airline’s representative at the Israeli small claims court.
British Airways- Tel Aviv, Israel Marketing assistant 1997-1999
• Arranged promotions to travel agents, VIP passengers, frequent flyer club assistance, to the general public.
Kenes Tours- Tel Aviv, Israel Manager of Tour Department 1995-1996
• Arranged tours and hotel logistics for Americans/Canadian visiting Israel.
• Lead trainer/mentor for new employees.
Gil Tours and Travel- Northeast Philadelphia Travel Agency Manager 1981-1995
• Office manager responsibilities included the hiring of employees, managing a staff of 15, and acting as Human Resource Manager, Accounting Manager, and Sales Manager.
• Implemented various airlines computer systems and trained new hires.
Education: Secondary education with a minor in History, Temple University. 1975-79
Activities:
The Yellow Ribbon Club www.yellowribbonclub.org Volunteer 2010 – Present
• A lead organizer for U.S. Troop Supply collection drives.
• Help coordinate surprise, welcome home “rock star fashion” celebrations for returning local veterans.
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