Manager Customer Service
Resume:
James M. Holcomb
Katy TX, **493
*************@*****.***
PROFILE
Over 17 years of progressive Management experience spanning diverse industries with
leadership roles focusing on developing and leading projects, knowledge of computer systems, ensuring the coordination of operations, negotiating and executing contracts while exceeding corporate and customer expectations.
SELECTED SKILLS AND EXPERIENCE
Logistics
• Coordinated transportation/delivery activities for multiple Company locations nation wide..
• Ensured proper regulations and guidelines were met or exceeded throughout company.
• Reported to Upper Management statistical data verifying compliance and Corporate improvements.
Supply Chain
• Provided communication and coordination between multiple organizations to ensure timely receipts and deliveries of component and subcomponent requirements.
• Maintained all vendor contracts and relations Company wide.
• Determined appropriate stock levels to create a JIT(Just In Time) environment.
Management
• Interviewed, hired, fired, scheduled, supervised and evaluated staff of up to 8 direct reports and 120 indirect reports.
• Empowered employees creating a quality control in process environment resulting in a higher quality product, more efficient use of work time, on time delivery improvements while strengthening Company morale.
• Operated within estimated budget parameters, increased productivity, improved efficiencies and increased cash flow.
Sales / Customer Service
• Marketed company products and services to prospective clients resulting in the opening of new accounts, increase in the sale of products, increase in carrying more types of products, fulfilling customer needs.
• Assured customer satisfaction through maintaining a high level of customer support, products and services.
• Provided troubleshooting assistance of field equipment installation and repair.
• Tracked customer product issues to assist in product improvements.
• Serviced customer accounts to ensure quality standards are met or exceeded.
PROFESSIONAL EXPERTISE
Six Sigma Green Belt
5 “S” & Lean Techniques Project Management Contract Administration Process Improvement Strategic Planning APICS Application
Logistics & Traffic New Product Introduction Coaching & Leading TQM & ISO 9001
Risk Management Personnel Management Supplier Relationships
Strategic/Global Sourcing
PROFESSIONAL EXPERIENCE
Project Manager(Contract) Shell Exploration & Production Co., Houston TX 2011-Present
Completed Projects ahead of expectations enabling revenue billing for 2011
Customer Service / Inside Sales Manager, Pyranha Inc., Houston TX 2010-2011
Recognized for improvements resulting in corporate savings of $190K Annually
VP Sales & Marketing / Co-Owner, Universal Global Coatings, Mesa AZ 2008-2010
Achieved growing products sales by 52% within 12 months
Learning & Development Manager, Empire-CAT, Mesa AZ 2005-2008
Promoted from Pricing Specialist in 11 months
Promoted from Certified Rebuild Specialist in 12 months
Supply Chain & Logistics Manager, MEI, Albany OR 2002-2005
Promoted from Purchasing Manager in 13 months
Manufacturing Manager, Poly Concepts Inc., Tualatin OR 1998-2002
Promoted from Machine Shop Manager in 18 months
Product Manager, Pacific Aerospace & Electronics, Wenatchee WA 1995-1997
Promoted from Gold Pin Line Scheduler in 8 months
Master Scheduler, VERTEQ Systems Automation, Corvallis OR 1993-1995
Promoted from Fab Shop Scheduler in 12 months
CERTIFICATIONS
Six Sigma Green Belt
5 "S" Techniques
APICS
AGTS
ISO 9001
SOFTWARE PROFICIENCIES
Pansophic M2M Oracle
DBS DLMS TCDP
SYSWEB
QuickBooks MS Project
Visio MS Office
AccPac
EDUCATION
Oregon State University Corvallis Oregon
Business Administration 1989-1993
References Available Upon Request
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