Customer service
Resume:
Please contact Tim Hale, Director of Operations and/or Renette Vincent at DHL Global Forwarding in Atlanta. Thank you.
Tim Hale: Direct 404-***-**** Mobile 404-***-**** email ***.****@***.***
Renette Vincent: Direct 404-***-**** Mobile 404-***-**** email *******.*******@***.***
Mary Haun (UTC and UTI) Mobile 404-***-**** email ****.****@**********.***
THANK YOU.
Glenda Swint
2050 Newnan Crossing Blvd East, Apt 8105
Newnan, GA 30265
I am available to discuss a challenging and responsible position where my background and experience can be fully utilized to our mutual benefit.
I offer the following qualities to your company:
Excellent customer service Reliability
Well organized with strong communication skills Professionalism
Ability to work well under pressure Goal oriented
Pride in quality performance and achievement
Work Experience
DHL Global Forwarding – Atlanta, GA - October 2006-November 2011 Ocean Import Specialist
Handle all types of shipments including the Atlanta Gateway, LCL Cargo and FCL Cargo. Understanding of originals needed before release of cargo. CFS Warehouse process. Pick up numbers and releasing cargo. Permits to transfer. Maintain profiles and update as needed, DDU/DDP shipment requirements and billing. Arrival notices 5 days out prior to arrival. Delivery orders. I.T. and freight in-bonds. POD’S.
UTC OVERSEAS-Atlanta, GA –May 2005-October 2006 Air Exports-Accounting
Prepared all documents for the air exports, including master bills and house bills. Scheduled bookings, scheduled pickups, contacted airlines for forwarding, and all customer service related responsibilities relating to air exports. Responsible for approving and posting all vendor invoices. Responsible for running all management reposts related to accounting. Responsible for cutting checks on vendor for payment. Making collection calls.
Coppersmith, Inc., Atlanta, GA-June 2003-November 2004 Air/Ocean Exports
Prepared all documentation and customer service related responsibilities for air/ocean exports.
Shipco Transport, Atlanta, GA - January 2003-April 2003 Air Exports
Prepared all documentation and customer service related responsibilities for air exports.
UTI, Atlanta, GA - August 2000-November 2002 Air Exports
Prepared all documentation and customer service related responsibilities for air export.
Concordia International, Atlanta, GA - June 1993-May 1997 and March 1987-August 1989 Air Exports
Prepared all documentation and customer service related responsibilities for air export.
Sun Trust Bank, Tampa, FL - January 1985-May 1986 Installment Loan Customer Service
Customer service on the main floor of the branch. Helped to prepare documents and make credit inquiries including phone calls and verifying credit and employment history.
Trust Company Bank, Atlanta, GA - June 1980-December 1984 (under maiden name Glenda J. Brown) Installment Loan and Bond Clerk
Responsible for clipping the bond securities once the securities matured. Provided customer service for installment loans relating to car and other small business loans. Handled the over and under report making sure the ledger was balanced.
Education
Riverdale High School, Riverdale, GA Diploma-1980
Summary
I have the ability to create and present an excellent image of the company and its services to customers. Coordinate and communicate well with customers and management at all levels and efficiently meet objectives.
Contact this candidate