Customer Service Manager

ANGELA WEBER

**** * ******, *** **, Spokane, WA *9218

Cell: 509-***-****: ************@*****.***

OBJECTIVE

Proactive energetic quick study with motivation to adapt and obtain new skills and abilities with proven diverse work experience. Assist

in identifying and correcting safety hazards.

SUMMARY OF QUALIFICATIONS

Quick study- was able to transform from basic cashiering responsibilities to cashier trainer in a few short months while

working at Fred Meyer. Also held the lead customer service desk position after 6 months and entered the teller position

while working towards my goals of becoming a Manager. I was with this company for 6 years and held varied job titles.

Written and Oral communication skills- provided detailed reports to Supervisors, Loss Prevention and Store Directors upon the end

of my work shift as a teller and manager.

Strong Safety Prevention- Assisted in locating and removing unsafe work conditions while working for Fred Meyer, RGIS and

other companies I have worked for. Used hand tools and ladders with safety precautionary measures.

Strong Management skills- Managed 20+ professional at one time. Delegated work responsibilities, lunches and breaks as necessary.

Dependable- routinely accepted additional shifts when called upon.

WORK OF EXPERIENCE

Inventory and merchandising associate RGIS Inventory WA,VA 03/2011 - 06/2012

Floor set design and visual displays

Use schematic diagrams to plan work

Inventory control

Use of hand tools and ladders as required

10-key and computer entries

Customer Service for Bank of America Merchant Services DISYS CONSULTANT 11/2009 - 01/ 2011

Answered 100+ calls a day regarding fees, statements, rates, chargebacks

Proficient in using appropriate software for business relations

Insure merchant confidentiality

Tech Support for various terminals

Support Specialist MACY’S 08/2009 - 11/2009

Accurately read and carried out written instruction

Knowledge of clothing placements and markdowns

Knowledge of stockroom placement

Display set-up

Loan Originator/Call Center WEST CORPS/BOA 12/2008 - 04/2009

Used appropriate software to determine eligibility and process loan applications

Insured client confidentiality and kept updated on products and guidelines

Strong customer relations

Accessed various programs simultaneously to assist customers

Receptionist/Cashier CAMP CHEVROLET/BMW 06/2007-10/2008

Multi line phone usage- answered and transferred up to 10 phone lines at one time

Processed cash, credit/debit cards and checks thru a POS system

Filing and strong organizational skills-kept files on Subaru inventories and owners for 6 months

Kept work orders for sales associates on a routine basis

Attention to detail and data entry- accurately input customer information into computer system

Used ADP software and other programs to perform job functions.

Management, Teller, Customer Service, Cashier and Trainer FRED MEYER 03/2001-06/2007

Managed team of 20+ professionals

Trained, coached and mentored staff to ensure smooth adoption of procedural changes and policies

Handled customer complaints and provided valid solutions to their situations

Cash, credit/debit, check handling thru a POS system

Ordered Currency from Financial Institution and dispersed to registers as needed

Cash Management

Balanced Tills to 0 at days end

Workflow delegation

Perfermance Evaluations

Customer interface:

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product and promotions.

Multi-tasking:

Cashiered with two cash registers at once in tandem to maximize customer flow.

Telephone Service:

Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.

Customer Relations:

Awarded 15+ gold star achievements throughout my career for customer satisfaction.

Conflict Resolution:

Responsible for handling customer account inquiries, accurately providing information to ensure resolution

of products/services.

EDUCATION

NEWPORT HIGH SCHOOL NEWPORT, WA

Courses include but not limited to Keyboarding, Accounting and Report Writing

AMERICAN PACIFIC SCHOOL OF HAIR DESIGN SPOKANE, WA

Cosmetology, precision hair cutting, identify and educate on skin and nail conditions, proper use of scissors, razors, clippers

Used chemicals to alter hair for desired look.

STRATFORD CAREER INSTITUTE 2010

Criminal Justice Certificate with highest honors.

VOLUNTEER WORK

Reading and English tutor for Holmes Elementary School for grades K-6 1995/1996

Worked as a volunteer for Fred Meyer while employed at that company 2001 to 2007

Volunteered for Spokane Hoopfest inputting basketball scores into computer 2009 to 2010

REFERENCES UPON REQUEST

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