Cell: 509-***-****: firstname.lastname@example.org
Proactive energetic quick study with motivation to adapt and obtain new skills and abilities with proven diverse work experience. Assist
in identifying and correcting safety hazards.
SUMMARY OF QUALIFICATIONS
Quick study- was able to transform from basic cashiering responsibilities to cashier trainer in a few short months while
working at Fred Meyer. Also held the lead customer service desk position after 6 months and entered the teller position
while working towards my goals of becoming a Manager. I was with this company for 6 years and held varied job titles.
Written and Oral communication skills- provided detailed reports to Supervisors, Loss Prevention and Store Directors upon the end
of my work shift as a teller and manager.
Strong Safety Prevention- Assisted in locating and removing unsafe work conditions while working for Fred Meyer, RGIS and
other companies I have worked for. Used hand tools and ladders with safety precautionary measures.
Strong Management skills- Managed 20+ professional at one time. Delegated work responsibilities, lunches and breaks as necessary.
Dependable- routinely accepted additional shifts when called upon.
WORK OF EXPERIENCE
Inventory and merchandising associate RGIS Inventory WA,VA 03/2011 - 06/2012
Floor set design and visual displays
Use schematic diagrams to plan work
Use of hand tools and ladders as required
10-key and computer entries
Customer Service for Bank of America Merchant Services DISYS CONSULTANT 11/2009 - 01/ 2011
Answered 100+ calls a day regarding fees, statements, rates, chargebacks
Proficient in using appropriate software for business relations
Insure merchant confidentiality
Tech Support for various terminals
Support Specialist MACY’S 08/2009 - 11/2009
Accurately read and carried out written instruction
Knowledge of clothing placements and markdowns
Knowledge of stockroom placement
Loan Originator/Call Center WEST CORPS/BOA 12/2008 - 04/2009
Used appropriate software to determine eligibility and process loan applications
Insured client confidentiality and kept updated on products and guidelines
Strong customer relations
Accessed various programs simultaneously to assist customers
Receptionist/Cashier CAMP CHEVROLET/BMW 06/2007-10/2008
Multi line phone usage- answered and transferred up to 10 phone lines at one time
Processed cash, credit/debit cards and checks thru a POS system
Filing and strong organizational skills-kept files on Subaru inventories and owners for 6 months
Kept work orders for sales associates on a routine basis
Attention to detail and data entry- accurately input customer information into computer system
Used ADP software and other programs to perform job functions.
Management, Teller, Customer Service, Cashier and Trainer FRED MEYER 03/2001-06/2007
Managed team of 20+ professionals
Trained, coached and mentored staff to ensure smooth adoption of procedural changes and policies
Handled customer complaints and provided valid solutions to their situations
Cash, credit/debit, check handling thru a POS system
Ordered Currency from Financial Institution and dispersed to registers as needed
Balanced Tills to 0 at days end
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product and promotions.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
Awarded 15+ gold star achievements throughout my career for customer satisfaction.
Responsible for handling customer account inquiries, accurately providing information to ensure resolution
NEWPORT HIGH SCHOOL NEWPORT, WA
Courses include but not limited to Keyboarding, Accounting and Report Writing
AMERICAN PACIFIC SCHOOL OF HAIR DESIGN SPOKANE, WA
Cosmetology, precision hair cutting, identify and educate on skin and nail conditions, proper use of scissors, razors, clippers
Used chemicals to alter hair for desired look.
STRATFORD CAREER INSTITUTE 2010
Criminal Justice Certificate with highest honors.
Reading and English tutor for Holmes Elementary School for grades K-6 1995/1996
Worked as a volunteer for Fred Meyer while employed at that company 2001 to 2007
Volunteered for Spokane Hoopfest inputting basketball scores into computer 2009 to 2010
REFERENCES UPON REQUEST