Chris Stokes

***** **** ******

San Antonio, TX *8253

210-***-****

Objective:

To obtain a full-time position with a company where my skills and work abilities can be fully

utilized to help further the goals of my employer.

Skills Summary:

Strong Interpersonal Skills: Customer Contact Experience in Marketing and sales;

Telemarketing Experience; Personal Computer Literate (Windows 98, Windows 2012,

Microsoft Word, Office, Microsoft Front Page); Strong Oral Communications Skills; Strong

Leadership Skills; Excellent manual dexterity and ability to understand department work flow;

Self-motivated, able to work individually or as a team member; Conscientious, enjoy hard

work to achieve desired results.

Work History:

Alliance Bernstein/Ultimate Staffing: San Antonio, TX 05-10 to 8-11

529 Distribution Representative/ Primary Consultant

Responsible for inbound calls to assist share owners and brokers with mutual funds retail

accounts, IRA accounts, and 401K as well as 403B accounts. Responsible for processing

qualified and non-qualified 529 college bound fund accounts. Responsible for providing a

high level of service to both financial advisors and mutual fund investors.

Afni: San Antonio, TX 07-09 to 04-10

Project Coach

Responsible for entry level supervisory duties including administering attendance

policies, support and development of Customer Care Consultants, and developing

performance appraisals and corrective action request, and developing and coaching CCC.

Assists CCCs and/or responds to escalated Verizon Wireless calls from customer.

Responsible for monitoring, tracking, identify, and reports performance trends for

assigned project Verizon Wireless. Maintains CCCs attendance records and completes

payroll reports.

JP Morgan Chase: San Antonio, TX 09-08 to 07-09

Proactive Solutions Team Specialist

Responsible for keeping credit card Members and Mortgage Members current by offering

financial counseling during temporary periods of financial difficulty and to ensure that

every call is taken or made with the highest level of customer service and to exhaust all

resources to help delinquent borrowers to ensure their ability to pay is analyzed and

payment assistance is offered to cure delinquencies with their Credit Card accounts and

Mortgage accounts. Responsible for coaching and monitoring new agents out of training.

Alamo Mini Dumpster Service: San Antonio, TX 03-01 to 05-09

Asst Manager / Route Deliveries / Sales & Marketing

Help run day- to- day operations to assist owner. Responsible for dispatching, delivery, sales,

and service of 10, 20, and 30 cubic yard Dumpster Containers to Contractors and Civilians.

Handled customer service issues daily.

U.S Cellular: Lawton, Oklahoma 09-99 to 02-01

Sales Representative

Negotiated service orders, sales and inventory control for retail store, Wal-Mart kiosk and store

On Wheels. Handled customer service issues daily and did competitive analysis with other

wireless companies.

Best Masonry Tool & Supply: San Antonio, Texas 01-89 to 08-98

Counter Sales / Route Supervisor / Dispatcher / Yard Loader

Responsible for delivery of building supplies to contractors. Supervised and dispatched

deliveries for route drivers. Counter sales involved filling orders and face-to-face sales

contacts with vendors. Handled customer Service issues daily. Inventory control for

warehouse and show room.

Education:

Graduated from John Marshall High School, San Antonio TX.

Specialized Training:

Completed 80 hrs of Mutual Fund Certification through Boston Institute

Completed 16 hr course Leading without Authority

Completed 12 hr course Development Life Balance with Your Job

Completed 14 hr course Development Communication in the Workforce

Completed 18 hr course Development Effective Leadership and Coaching

Completed 40 hrs of ACM training

Completed 80 hrs in Performance Advantage Training and understanding Wireless 101.

Outbound and inbound advanced skills in selling (OASIS).

Completed advanced skills in selling and customer service for Wireless services and products.

Completed advanced skills in Dynamic Organization with sales and customer service.

Completed three-week course in basic computer skills.

Completed Performance Improvement Courses: (i.e. Exceeding Your Customer’s Expectations.

Making Your Time Count, Everyone Sells, Coaching In A Workplace, Thinking Creatively, and Listening.

Successfully, Dealing With Conflict, Negotiating For A Positive Outcome.)

References furnished upon request.

Contact this candidate