Customer Service Manager

DAVID ALEXANDER

**** ****** **** **, ******, GA *0082 • Phone: 404-***-**** • Email: ****.**********@*****.***

PROFESSIONAL HIGHLIGHTS & QUALIFICATIONS

• Exceptionally organized with great ability to work on multiple projects at once.

• Deep level of analytical ability and accuracy.

• Ability to work independently and complete tasks with minimal supervision.

• Excellent interpersonal and organization skills.

• Exceptional flexibility and ability to work independently and in a team.

PROFESSIONAL EXPERIENCE

American Honda Financial Corp., Alpharetta, GA 01/2011 to 3/2012

Contract Credit/Financial Analyst

• Analyzed credit data and financial statements to determine the degree of risk involved in extending credit or lending money within the power sports/motorcycle division of the company to potential customers.

• Evaluated customer records and recommended payment plans based on earnings, payment history, and purchase activity.

• Completed and approved loan applications, including credit analyses and summaries of loan requests.

• Provided excellent customer service at all points of customer contact, internally and externally.

• Analyzed consumer credit via variance analysis of past vs. present credit standing to determine approval rating.

• Communicated with operations department to examine and evaluate proper documentation for funding

• Negotiated bids/deals and contract terms and conditions within established approval/exceptional guidelines, leveraging risk versus reward, to ensure credit quality and profitability

• Monitored overall location and individual portfolio activity and called customers to follow-up on pending contracts to increase capture and conversion ratios.

NORDAM, Tulsa, Ok 6/2007 to 08/2010

Financial Analyst

Nordam – A private manufacturing company in aircraft components with revenues of $800 million with headquarters in Tulsa, Ok.

• Responsible for compiling financial statements, performing accounting research on complex accounting transactions to ensure compliance with GAAP as well as ensuring compliance with SEC guidance for Nordam.

• Initiated significant revisions to financial reporting in place such as month-end, quarter-end, and year-end close, monthly forecasting, annual budgeting, daily sales tracking and account analysis and reconciliations.

• Analyzed financial information and created P&L models to determine present and future financial performance to identify trends and recommended improvements to financial management.

• Prepared monthly executive presentation that highlighted the key drivers of expense variances vs. the budget, prior forecast and prior months.

• Coalesced with Manager and Vice President to prepare their detailed monthly financial performance updates for presentation to the Board of Directors.

• Applied various software applications, such as spreadsheets, relational databases, statistical packages, and graphics packages to assemble, manipulate and format data and reports.

EDUCATION

ORAL ROBERTS UNIVERSITY, Tulsa, OK 8/2002 to 5/2007

B.Sc. in Finance and Business Management, Cum Laude, GPA 3.41/4.0

PROFICIENCIES

Apple Macintosh and IBM PCs; Microsoft Office (Excel – V/lookups, H/lookups, Pivot Tables, PowerPoint, Word, Access); Microsoft Visual Studio; Microsoft SQL Server; Business Objects (BOBJ); SAP BW; Lotus Notes; Interactive Network (IN).

CORE COMPETENCIES

Leadership Skills

Strong Interpersonal Relationships

Excellent Verbal & Written Communication Skills

Improved Business Performance

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