Sales Customer Service

Dedrick Williams

Skills and Specialized Training

• Customer Service, Retail Sales Management, Call Center Experience

• Over 2 years of Retail Sales Management Training & Experience

• Over 2 years of Account Management Training & Experience

• Able to type 50 wpm, Intermediate knowledge of HTML

• MS Office, Windows 95.97.00.XP.7 & Vista, AccuTerm 2000, CICS, and IPC32, Power Point, Excel,Word.

• NCR Counterpoint SQL, Microsoft SQL Server Express 2005 & 2008 R2 Express, MSSQL 2005 & 2008, SalesLogix

• (NCCI) NCR Counterpoint SQL Certified Installer & Support

Experience

NCR Corporation (Radiant Systems) 2012 – Contract Assmt

Technician Client Service/ SmartAlerts Support

• Monitored all call queues. Priorities all call and emails. Respond to all entry level SQL IT support call and emails for Counterpoint SQL and SmartAlerts. Escalated calls or emails if an issue called for a prompted response.

• Owned SmartAlerts email support queue. Respond to emails within one business day

• Managed and created new HTML entries for Counterpoint SQL KnowledgeBase.

Aarons Sales & Lease Nov 2009 – Mar 2012

Accounts Manager / Sales Manager

• Responsible for payments made on all non-renewed accounts

• Plan daily strategy to make calls, field visits, and send legal mail outs to non-renewed accounts.

• Counsel and reconcile past due accounts

• Oversee daily store functions and decision making.

• Accountable for monthly sales quota, the show room floor

• Responsible for scheduled deliveries, return of merchandise, sale closings

• Responsible for incoming or outgoing inventory, schedule maintenance calls, and opening and/or closing store.

• Responsible for handling and troubleshooting basic IT issues with POS devices, laptop, desktop computers, and other electronics.

Fiserv (Stone River) Sept 2007 – Dec 2008

Verifications Specialist

• Verified worker's compensation claims with claimants, employers and physician offices.

• Activated claims after obtaining a specific and valid verification.

Regions Bank Call Center Oct 2006 – Sept 2007

Customer Accounts Specialist

• High volume inbound call center

• Assisted customers with bank account inquiries, balance transfers, and credit card applications.

Education

United States Army National Guard - Fort Knox, KY And Fort Lee, VA 2001-2004

Basic Training, Advance Initial Training, MOS Training

Philander Smith College - Little Rock, AR 1999-2001

Business Management

West Memphis Sr. High - West Memphis, AR

Diploma, Graduated Top 15%

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