Manager Quality Control
Resume:
FRANKLIN V. SCOTT RN, NHA, BS, MBA
Indianapolis, Indiana, 46224
OBJECTIVE
A challenging position involving significant management and development responsibilities. Allowing for future advancement in health care related fields.
SUMMARY OF QUALIFICATIONS
Healthcare management specialist with:
• Managerial experiences includes budget, supervision, marketing, program development, purchasing, and evaluation of existing and newly developed programs.
• Change management specialist using a variety of evidence based techniques, including Quint Studer, Kim Cameron, Six Sigma, and ProSci philosophies
• Developed nationally recognized healthcare programs involving ventilator dependent critical care patients, and other respiratory diseases.
• Excellent organization and communication skills. Able to interface with all levels effectively.
• Excellent knowledge in Quality development and project management.
• Excellent knowledge of regulatory compliance for both CMS and TJC surveys.
PROFESSIONAL EXPERIENCE
Apr 2010 to present
Interim Health Care Consultant providing interim management for hospitals though out the U. S. Responsible for evaluating: nursing services, patient care units, organizational structure, and compliance to established standards. Recommend and implement changes to enhance existing services.
Interim assignments:
Leader Stat
Engagements
Interim Director of Nursing Pleasant Meadows Christian Village, Chrisman, IL
Accomplishments
• Prepared state reports maintaining regulatory compliance
• Maintained nursing practices and compliance
• Initiated change management strategies
• Assisted in preparation of state survey
• Results: Three desk review citations
• Developed revenue recovery strategies
• Reviewed and prepared reports on patient and family concerns
Interim Director of Nursing HCR Manor Care, South Holland, IL
Accomplishments:
• Prepared state reports maintaining regulatory compliance
• Maintained nursing practices and compliance
• Reviewed and prepared reports on patient and family concerns
Nielsen Healthcare Group
Engagements
Interim Director of Clinical Nursing and Manager of TBI Unit University Specialty Hospital Baltimore Maryland,
Accomplishments:
• Assisted in preparation for CMS survey
Results: One nursing recommendation
• Developed a charge recovery proposal aimed at recovering 1.6 million dollars from lost charges
• Assisted in development of TBI unit orientation aimed at retaining newly hired staff
• Implemented communication process aimed at enhancing communication between services
Kindred Hospital Indianapolis Jun 2008 to Feb 2010
Manager Nursing Services, Manage 53 bed LTAC consisting of 6 bed SCU, Special Procedures, Wound Care and 47 beds of respiratory, medical and complex medical patients. Monitor and conform to budget requirements. Responsible for guiding and growing a conglomerate of 68 nursing staff consisting of RN’s LPN’s and CNA’s. Chair of Service Excellent Committee, Develop and monitor organizational policies and procedures.
Accomplishments:
• Unified staff into high performance team
• Remained under budget in all arenas
• Increased staff and patient satisfaction
• Implemented staff satisfaction programs resulting in reduced staff turnover by 15%
• Facilitator of Service Excellence Committee
Nielsen Healthcare Group Apr 2008 to Jun 2008
Interim Health Care Consultant providing interim management for hospitals though out the U. S. Responsible for evaluating: nursing services, patient care units, organizational structure, and compliance to established standards. Recommend and implement changes to enhance existing services.
Engagements
Interim Manager of Nursing Services, Kindred Hospital Indianapolis
Accomplishments:
• Evaluating nursing services and patient care units on organizational structure and regulatory compliance
• Developed and implemented operational plan for Radiology Nursing
• Acted as a consultant in strategic planning process
• Introduced and acted as a consultant to senior management on cultural change tactics
B.E. Smith Jun 2007 to Oct 2007
Interim Health Care Consultant providing interim management for hospitals though out the U. S. Responsible for evaluating: nursing services, patient care units, organizational structure, and compliance to established standards. Recommend and implement changes to enhance existing services.
Engagements
Interim Manager of Radiology Nursing University of Wisconsin Hospital and Clinics
Accomplishments:
• Evaluating nursing services and patient care units on organizational structure and regulatory compliance
• Developed and implemented operational plan for Radiology Nursing
• Acted as a consultant in strategic planning process
• Introduced and acted as a consultant to senior management on cultural change tactics
• Implemented service to service communication process
War Memorial Long Term Care Unit Apr 2005 to Jun 2007
Director Long Term Care. Responsible for all Administrative and Director Duties which include development of new programs, Certification survey preps, Survey citations POC, Budgeting, Quality control, Labor negations, and all other operational processes. Principal member of WMH’s cultural change program for excellence, implemented through out the organization.
Accomplishments:
• Unified Long Term Care Staff into high performance team
• Reduced Long Term Care staff turnover by 53%
• Passed two state surveys by holding unit activities to state and federal guidelines.
• Utilizing statistical data and working closely with the MDS coordinator, we increased reimbursement by 20%
• Strategic member and consultant to cultural change steering committee
• Educated staff and managers on Quint Studer philosophy of organizational change
B.E. Smith Oct 2004 to Apr 2005
Interim management consultant Independent contractor for B. E. Smith providing interim management for hospitals though out the U. S. Responsible for evaluating nursing services and patient care units on organizational structure and compliance to established standards.
Engagements
Interim Director War Memorial Med/Surg Unit.
Interim Director War Memorial Long Term Care Unit
Accomplishments:
• Evaluating nursing services and patient care units on organizational structure and regulatory compliance
• Developed and implemented operational plan for Med/Surg unit
• United nursing staff into high performance team allowing for unit based problem solving.
• Though staff engagement developed unit based behavioral standards.
• Developed staff guidelines for problem solving
• Improved relationship between staff and physicians
• Improved quality of care by introduction of care conferences
• Assisted and instructed Vice President of Nursing on how to conduct a marketing audit and acted as a consultant in strategic planning process
• Introduced and acted as a consultant to senior management on cultural change tactics
Riverside Medical Center Nov 2002 to Oct 2004
Chief Nursing Officer Responsible for overall operations of nursing services, which includes: Strategic planning, monitoring of department budgets, new program development and monitoring of existing programs, oversee six Nursing Managers and their related activities. Report to CEO, CFO and Board of Directors.
Accomplishments:
• Recruited and hired new nursing personnel
• Implemented Logitech Patient Care Guidelines
• Developed and lead new monitor instillation in the Intensive Care Unit
• Restructured nurse staffing patterns reducing cost of operations by $70,000 per year
• Lead nursing staff in cost recovery process
• Lead nursing staff to a successful JCAHO survey resulting in one type C recommendation
• Assisted Wellness Director to develop a new approach to diabetic education process reducing the problems related to diabetic disease process
• Implemented Adenosine Stress Testing
• Implemented Natracore Cardiac program resulting in hospital receiving top 100 hospital award
BORGESS MEDICAL CENTER, Kalamazoo, MI Oct 1997 to Nov 2002
Clinical Nurse Supervisor: Supervise over all operations of hospital during night shift, which includes strategic placement of patients, monitoring admissions, direct clinical interventions when needed, problem solve clinical staff impasses and act as a resource for charge nurses in clinical departments. In addition, oversee environmental condition of facility and implement actions necessary to keep facility operations constant with established procedures. Other duties include administrative office duties as assigned by Chief Nurse Executive.
Staff Nurse, Emergency, and Trauma Center: Care or emergent and prompt care patients entering emergency department.
Accomplishments
• Report writer for Nurse Executive
• Member of Trauma Team
• Chair of Nursing Practice Committee
BLOGETT MEMORIAL HOSPITAL, Grand Rapids, MI Mar 1996 to Oct 1997
Staff Nurse, Trauma Neuro Intensive Care: Care for critically ill patients suffering from neurological and trauma-related injuries.
Accomplishments
• No major accomplishments at this location
BATTLE CREEK HEALTH SYSTEM, Battle Creek, MI Mar 1993 to Mar 1996
Manager Cardio/Pulmonary Nursing Services: Managed 28 bed Cardio/Pulmonary Telemetry Unit. Supervise and develop 50 FTE's of nursing and ancillary personnel. Monitor, control, and develop budget. Evaluate equipment needs and implement purchase of needed equipment. Control and monitor inventory. Maintain and develop quality control projects. Develop new programs aimed at reducing healthcare cost, while maintaining a high level of quality patient care and customer satisfaction. Assist in developing hospital programs involving human resource development, patient care delivery, facility appropriations, and CQI implementation programs. Marketing of hospital unit activities and services.
Accomplishments:
• Obtained certificate of recognition from American Society for Quality Control, Kalamazoo - Battle Creek Section.
• Managed 28 beds Cardio/Pulmonary Telemetry Unit. Supervise and develop 70 FTE's of nursing and ancillary personnel
• Using statistical methods, became the second best pulmonary unit in Michigan (The top facility was an affiliate hospital which utilized our protocols)
• Developed and implemented Non-invasive Repertory Care Unit
• Reduced the cost of caring for DRG 482 3.5 million dollars per year, setting the standard for Non-invasive Respiratory Care Units through out the United States
• Presented Non-Invasive program at Mayo Clinic International Nursing Seminar
• Developed and implemented respiratory protocols for all respiratory patients
• Realized a positive margin on all respiratory patients
• Reviewed by JCAHO for the quality of respiratory treatments
• Pneumonia protocols became ORYX protocol currently being promoted by JCAHO today
• Reduced staff turnover form 25% to less than 5%
Additional positions held:
Manager Critical Care
Flight Nurse Specialist
Critical Care Staff Nurse
Charge Nurse Critical Care
Critical Care Float Nurse
EDUCATION
University of Phoenix online. 2004 to 2006
Masters of Business Administration
Western Michigan University, Kalamazoo, MI. 1990 to 1996
Bachelors of Science. With a major in Business
Kalamazoo Valley Community College, Kalamazoo, MI. 1987 to 1989
Completed twenty-four credit hours of business courses.
Northwestern Michigan College, Traverse City, MI. 1976 to 1980
Associate Degree of Nursing.
Liberal arts courses with emphasis on communication skills.
LICENSES AND CREDENTIALS (current and once held)
RN, NHA, CCRN, BCLS, BCLS Instructor, ACLS, BTLS, TNCC, EMT-P, PALS
Contact this candidate