Customer Service Manager
Resume:
Willie Proctor Nash
Charlotte, NC, 28217
*********@*****.***
Summary of Qualifications:
Knowledge of pharmacy math including ratio/proportion, pediatric dosing, dilution and allegation methods, Knowledge of TPN preparation, IV piggyback calculations, compounding using aseptic techniques. Extensive ability to communicate accurately and effectively under pressure, excellent written and oral communication skills. Ability to read and follow written and verbal instructions, document information accurately. Has the ability to interpret physician’s instructions and can assist in identifying each patient’s requirements for care relative to his/her age specific needs. Has experience with Alzheimer’s dementia patient care and medically fragile patients. Enjoys customer service and working with the public. Knowledge of documenting Care Plans, ADLs, Certified Nurse’s Aide, NC Certification Number: 357989 Self starter with excellent attendance. PTCB Certification Number: 5901-0701-0293-091.
Employment History:
Brian Center Rehabilitation Center
April 2008 to Present
704-***-****, Charlotte, NC 28206
Resident Care Specialist/CNA
Tasks
Provide medical care and some Physical Therapy for patients.
Complete Care Plans and ADL charts nightly.
Assist the rest of the nursing staff.
Core Staff Associates
August 2007- March 2008
704-***-****, Charlotte, NC 28273
Warehouse Worker
Tasks
Enter stock adjustments from freight shipments into inventory system. Load and unload freight with forklifts, palette jacks.
Brooks Equipment Co.
November 2006-July 2007
704-***-****, Charlotte, NC 28269
Receiving/Warehouse Clerk
Tasks
Unload and clear shipping manifests for law enforcement and firefighting equipment.
Pulled items for warehouse stock transfers. Received and bin located parts into warehouse stock. Frequently worked with hazardous items such as pepper spray, smoke simulators, CO2 cartridges, and extinguisher chemicals.
Mesa Airlines.
September 2005- September 2006
704-***-****, Charlotte, NC 28208
Parts Clerk/HazMat Shipper, 3rd Shift.
Tasks
Registered, transferred, and issued aircraft parts for maintenance control and the FAA registry to the US Airways/America West/ Mesa maintenance hangars in the US. Hand delivered some emergency parts by air to Phoenix, Houston, Raleigh, and Washington. Worked 10-12 hour shifts without supervision. Responsible for shipment of hazardous a/c parts and rotables being sent to repair stations.
Boy Scouts of America, Supply Division.
September 1992- July 2005
704-***-****, Charlotte, NC 28273
3rd Shift Manager, Manufacturing
Tasks
Managed and trained a shift of 8 employees. Verifying production work orders. Handled most of the repairs of manufacturing and screen printing equipment alone. Did quarterly employee reviews, pulled floor stock and quality checked orders before approving them for shipping. Wrote specifications for floor production and safety procedures.
Education
Central Piedmont Community College- Pharmacy Technician Certificate
Central Piedmont Community College- Associates Degree, Computer Programming.
UNC-Wilmington- Major, Marine Biology, Computer sciences
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