Project Process Improvement

Summary of Qualifications

• Over ** years of experience in business analysis, project environments, process improvement and procedure development, organizational change management, and continuous improvement.

• Master of Business Administration degree

• Successful completion of Six Sigma Greenbelt training

• Areas of expertise include:

o Business strategy, planning and analysis

o Process management, improvement and procedure documentation

o Organizational Change Management

o Performance measurement

o Project Management

Technical Skills Summary

• MS Windows XP, Office, Outlook, Excel, PowerPoint, Word and Visio, SharePoint, Internet Web Cast meeting facilitation.

EXPERIENCE PROFILE

Cardinal Health, Columbus, Ohio

Process Design Consultant 12/2008 – 7/2011

Responsible for working with business and technology staff to analyze current processes, performance indicators, and best practices to ensure lean, accurate business processes for the organization. Key functions included:

• Led business segment teams through the mapping of current environments, identifying improvement opportunities, creating new workflows and prioritizing improvement initiatives.

• Collaborated with individuals, work groups, project stakeholders and leadership to assess process design, procedure documentation, performance indicators and the associated change and transition needs which affected their area.

• Identified cross-functional dependencies and impacts with other projects or existing processes.

• Served as a mentor to business teams and a consultant to business partners to ensure initiatives were optimized.

• Developed and managed the implementation of approved business/operational improvements.

• Communicated process improvement changes to leadership and the Training staff.

• Drove Organizational Change Management and Transition activities within a $250M Medical Business Transformation (MBT) project.

• Performed Project Management activities in support of process improvement efforts.

Sr. Change Enablement Analyst 08/2007 – 12/2008

Created and utilized a working change model for the $190M Financial Services Program (FSP), including a comprehensive tactical work plan for each stage of change that encompassed the Cardinal Health change principles, such as the creation of a shared need, envisioning the future, mobilizing commitment, implementing and sustaining change momentum. Key functions included:

• Identified and communicated the need for change awareness, understanding, engagement and adoption through the creation of change activities and documentation.

• Broke down the implications of change to help guide teams cope through transition.

• Educated internal/external customers on changes to facilitate transition and adoption.

Nationwide Insurance, Columbus, Ohio 06/2005 – 08/2007

Consultant through Management Resources

Continuous Improvement Lead

• Analyzed existing processes, procedures and methods to ensure and promote business and systems operations through standardization and change implementation.

• Consulted with business partners to understand their needs and requirements to be incorporated into their reporting system capabilities.

• Recommended improvement strategies for overall financial report analysis, accuracy and quality control.

J.P. Morgan Chase, Inc., Columbus, Ohio 02/2003 - 06/2005

Finance Officer

• Managed the financial functions and reporting for the Mortgage Servicing Corporate Administration Division with ~$60M in Direct Expense.

• Performed month end close activities, such as accounting accruals, entry adjustments and expense reconciliation.

• Improved the Total Mortgage Servicing Monthly Common Expense allocations by reducing process time by 67%, while maintaining high quality and accuracy.

United Healthcare of Ohio, Columbus, Ohio 04/1996 – 02/2003

Finance Analyst 11/2001 – 02/2003

• Managed the financial reporting for the Ohio, Indiana and Kentucky divisions.

• Provided quarterly trend analysis to determine service utilization and unit costs for the Sales Division.

Market Systems Coordinator 07/1999 – 11/2001

• Provided timely business systems support by developing, managing and implementing project plans to resolve process issues associated with system table logic in a deadline driven environment.

• Drove a year-over-year improvement in Claims processing with a 33% increase in productivity and a 27% decrease in overall processing expense for 2 divisions.

Policy and Procedure Coordinator 04/1996 – 07/1999

• Maintained 283 medical claims processing policies and procedures for the Ohio Division.

• Worked with claims processors to improve manual processes and determine workflows that could be automated within the system. On average, 20 procedures would be in review at a given time.

EDUCATION

Franklin University, Master of Business Administration 2001

Capital University, Bachelor of Arts 1991 ● Economics / Political Science

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