Executive Sales Manager
Resume:
Chris Andress
Omaha, NE *****
fpn4tb@r.postjobfree.com
July 8, 2010
Personal Profile:
I have a variety of sales and customer management experience, including Business-to-Business sales experience. Through my positions with Verizon, I have been involved with Contract negotiations and generation. I have been involved with managing customers from both a sales and support standpoint. I have a great customer service record with every company I have worked with and currently work with. I am also involved with assisting customers that are in need of extra assistance due to poor service from previous reps. I have some management experience as well, including supervising employees in a retail environment. I am currently enrolled at the University of Nebraska Omaha to finish my education in Business Real Estate.
Work Experience:
Business Sales Executive – Government Sales
Verizon Wireless Business February 2010 – Present
4600 Innovation Dr. Lincoln, NE 68521
• Understand and follow the company core values and goals.
• Market services to Government entities and Non-Profit organizations through the state of Nebraska. This includes cold calls to potential customers and to existing customers to set up sales visits.
• Deliver exceptional customer service and follow up to new and existing customers. Process maintenance requests, new line orders and upgrades through sales systems.
• Meet with existing customers to go over long term company directives and probing contacts for potential opportunities.
• Ensure every customer recommends our service, through a positive customer experience.
• Train customers to use online self-service tools.
• Assist employees of the agencies that I work with to obtain service with Verizon, and offering a direct line of customer support.
Business Sales Representative
Verizon Wireless Business September 2009 – February 2010
9140 W Dodge Rd. Omaha, NE 68114
• Understand and follow the company core values and goals.
• Market value and services to employees of major accounts within Verizon Wireless through email marketing, on site phone shows, cold calling, having a custom website built for the company, etc.
• Place orders though sales systems, and drive customers to utilize self service options that are available.
• Drive sales numbers to meet and exceed a quota set by the company. Sales include new line, renewal, and accessories.
• Maintain a relationship with the points of contact within the accounts.
• Work directly with the Major Account Manager on the accounts to strategically work the account for the highest line count and give us the highest revenue from each account.
• Work with the Major Account Manager on the Corporate Liable account to assist with keying orders, and meetings with decision makers within the account to sell the value of our product.
• Answer customer inquiries about their account, and provide them with a high level of customer service.
• Working in a team environment to accomplish daily tasks.
Associate – Business Sales
Verizon Wireless Business August 2008 – September 2009
9140 W Dodge Rd, Omaha, NE 68114
• Understand and follow the company core values and goals.
• Perform support tasks for Business Account Executives and their accounts.
• Drive renewal sales through the team’s accounts.
• Drive Accessory Take Rate through the sales that I handle and key in.
• Meet with customers to review their account and answer questions about their service, and perform basic customer service tasks such as phonebook transfers.
• Train customers to use self-services options such as My Business.
• Responding to customer questions and email in a timely manner.
• Key in new, upgrade, and accessory orders.
• Cold calling customers to enroll them in self service tools.
I had been gradually learning the key job responsibilities to support open territories within the team. These were in conjunction with my daily job description, and used this as a tool to better myself within my career.
Key Carrying Sales Supervisor and Store Operations Supervisor
OfficeMax Inc. May 2007 to August 2008
6424 Sorenson Pkwy, Omaha, NE 68134 and 505 E. 30th Ave, Council Bluffs, IA 51501
• Drive sales, attachments, service plans, and CTRL Center computer services
• Perform opening and closing duties, cash handling, securing the building
• Perform payroll weekly
• Maintain a positive work environment for the team, to create more productivity
• Filing daily paperwork, maintaining the cash office paperwork and employee files
• Receiving shipments
• Performing store transfers
• Taking care of customer concerns
• Performed acting MOD duties
• Contact customers and take care of customer complaints
• Drive sales, attachments and service plans, I drove MaxAssurance numbers up 4-5% YTD between May and November.
Hardware Sales Associate/Small & Medium Business Rep
CompUSA April 2005 to May 2007
151 No. 78th St., Omaha, NE 68114
• Mac/PC, accessories and services sales
• Sprint and Cingulair sales
• Customer interaction
• Monthly product online quizzes
• Store maintenance and Merchandising (tagging, facing, etc.)
• Stock
• Cashiering when needed at the front
• Cross department selling
• As a business rep, I interacted with people all around the Omaha area, and within a 50 mile range of Omaha, providing them with sales advice, and needs to run their business.
• Build business customer rapport to maintain repeat customer sales.
• Build customer base to grow sales within the department.
Sales/Customer Service
RadioShack June 2004 to April 2005
8126 Hwy 7, St. Louis Park, MN 55426 (June-August)
1465 Southdale Center, Edina, MN 55435 (August-January)
2658 N 90th St., Omaha, NE 68134 (January-April)
• Full Sales- both sales associate and cashier for customer
• New and upgrade of Verizon and Sprint phones
• Store maintenance
• Key Holder at every location, opened and closed store
• Counted down cash drawer and did a nightly deposit to the bank
Education
• Graduated Omaha Northwest High School, Omaha, Nebraska, 1998-2002
• University of Minnesota Twin Cities, Minneapolis, Minnesota, 2002-2005
• University of Nebraska-Omaha, 2010-Present – Currently enrolled for a Business Degree with specialization in Real Estate.
Personal References:
John Quast Store Manager 612-***-****
Jennifer Bohling Major Account Manager 402-***-****
Jim Juno Store Manager 402-***-****
Tom Hiskey Major Account Manager 402-***-****
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