Customer Service Sales

BOBBI JO JUSTICE

***** ****** ****** ***** ***.**13 Orlando, FL 32837 321-***-**** ***********@****.***

Twitter: PhotosbyBobbiJo Linked In Facebook

Extensive background in Sales and Marketing and social media networks; including experience in business development, developing new markets, tracking and trending, market research, account based marketing, brand management, and sales promotions. Linked In, Twitter, Facebook.

Demonstrated success in the market place, by benchmarking services, developing client relationship tools, writing client business plans, and managing the processes to maximize returns to clients by developing relationships with valued shareholders therefore creating a competitive advantage.

KEY SKILLS

Business Development

International Partnerships

Tracking and Trend Analysis

ESRI-GIS Corporate Client Relations

Market Share Growth

FAST Title System

Business Objects System Joint Venture Partnerships

Word, Excel, Powerpoint, Photoshop, Adobe

PeopleSoft, WinWeb

PROFESSIONAL EXPERIENCE

PROGRESS ENERGY, FLORIDA Lake Mary, FL

Generates and supplies electricity and natural gas to businesses and industries in North, South Carolina and Florida.

Siting and Acquisition-TSA, 2008 to Present

Title and land research, guiding the management of a full spectrum of tracking, procedures, GIS mapping systems and programs. Work with management and individual contributors to create procedure policies for new and old training programs. Manage personnel records; coordination with engineering, construction and maintenance activities on transmission projects. Manage access mapping, FAA permitting, and assisted GM and VP on special projects. Also directs the communication for open houses on public involvement.

Key Examples:

Manage title research requests for land easement rights.

Technical support for acquisition, route site, and permitting.

Acquisition coordination for access planning, mapping and land easements.

Supervise and assist in mapping 600 miles of transmission lines on GIS software system.

Introduced formal one on one program, creating an understanding of needs for departmental success.

Rotational assignment for land agent, managed easement rights acting as a liaison with customers.

Shadowed employees to construct an accurate picture of the duties and skills required for a variety of positions in Acquisition, Permitting and as an Encroachment Land Agent.

FIRST AMERICAN TITLE INSURANCE COMPANY Orlando, FL

Financial Corporation that provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers.

Marketing Account Executive, 2004 to 2008

Promoted to fulfill a broad range of sales and marketing functions, including client relations, sales training, establishing joint venture partnerships, international development, industry tracking and trending and sustaining corporate brand in the market place. Implemented a client tracking tool that was applied for regional use. Prepared strategic business plans to increase market growth.

Key Examples:

Conducted sales workshops and one-on-one business development sessions that contributed to client’s success.

Co-developed and implemented company standardized tracking system that insulated company customer service values and ensured consistent and fair client processes regionally.

Managed customer relationships by delivering value to customers through marketing and sales techniques and therefore benefiting its stakeholders.

PROFESSIONAL EXPERIENCE (CONTINUED)

Executed special event campaigns that increased client satisfaction and productivity.

Liaison between national underwriting company and national business markets.

Increased market share in 6 months to a new territory which had no business prior to 2004.

Participated in the negation of an international joint venture partnership which closed multi-million dollar deal.

STEWART APPROVED TITLE Kissimmee, FL

Has been providing superior title insurance products and closing services for over 18 years.

Executive Assistant, 2002 – 2004

Recruited to help support title research and assist in the closing process. Managed personnel records; and directed coordination with title examiner, closers and mortgage lending companies, to ensure a timely and accurate closing.

Key Examples:

Directed policies and procedures, system definition, training and implementation of closing process.

Functioned as primary interface with R.E. offices and clients.

Managed accounting and billing operations for client contacts. Implemented tracking system that retained customer service for all in house files.

Ensured success in company by achieving 3 positions in a short amount of time; secretary, warehouse operator and assistant.

EDUCATION & CERTIFICATIONS

Valencia Community College Kissimmee, FL

Associate of Arts (AA) in General Studies, 2011

Life Experience: Worked concurrently during college as an Office Manager and Photographer Assistant with Dan Wermuth Photography, also as a Reservations Manager for Best Western Hotel brands and traveled internationally to China, Tibet and Hong Kong while completing my AA Degree.

Designations:

First American Title’s “Top District Marketing Account Executive”, 2006 & 2007

Social Business Networking Chair, 2006-2008

Licensed Florida Real Estate Sales Associate, #SL3239303

Progress Energy Advantage Award, 2008 & 2010

OF NOTE

Professional Development:

Completed ongoing training in sales, marketing, and leadership; NAPP Photoshop World, Kelby Training, Microsoft Word & Excel 2007, Business Objects, Oracle Property Management systems.

CEO – Photography and Design by Bobbi Jo, LLC.

EXIT Real Estate Results- Sales Associate

Affiliations:

American Cancer Society (ACS)

United Way of Lake Mary, FL

International Right of Way Association (IRWA)

Progress Energy Employee Giving Event Chair

National Association of Photoshop Professionals (NAPP)

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