Customer Service Sales

Nicholas Westphal

**** *. ******** *******, ** **642 989-***-**** ***********@*****.***

QUALIFICATIONS SUMMARY

• Excellent communication, technical, interpersonal and analysis skills

• Great organization and project management prowess in fast-paced environment

• Five years of developing and maintaining customer/vendor relationships

• Detail oriented and resourceful, able to multi-task, prioritize, and manage time lines effectively

• Direct experience with purchase order processing and maintenance, from creation to completion

• Five years of administrative support experience in purchasing department including scheduling meetings, calendar management, phones, product/pricing research, obtaining price quotes, process invoices, vendor management, inventory control

• Managed inventory by creating and analyzing reports by usage and cost

• Experienced with financial planning, analysis, budgeting, forecasting

• Proficient in Microsoft Word, Excel, Power Point, Project, Outlook, Social Media

EDUCATION

Northwood University – Midland, MI

Bachelor of Business Administration January 2009

Dual Major: Banking & Finance / Management

Transferred from Delta College

RELEVANT EXPERINECE

Quad Graphics – Midland, MI

Receiving Specialist/Purchasing Assistant 11/2006-Present

• Streamlined an inter-departmental three-way match accounting system

• Work closely with purchasing to ensure all purchase orders are verified and completed

• Create and analyze reports by usage, equipment, and cost

• Developed internal delivery process for incoming products and supplies

• Monitored parts inventory, ordering and stocking on a regular basis

• Adding new parts to company catalog, setting reorder points and monitoring throughout lifecycle

• Assist Buyer with a multitude of administrative tasks

• Schedule and receive as many ten truck shipments daily

• Train and supervise receiving department staff on daily operations and corporate standards

Champs Sports – Midland, MI

Sales Professional 05/2002-01/2006

• Lead sales team to consistently achieve promotional and sales goals

• Utilized strong communication, interpersonal, and sales skills to assist customers with a

variety of athletic products while successfully up selling merchandise that met their needs

• Managed cash drawer, processing all cash and credit transactions

• Monitored and managed inventory levels, ordering regularly and stocking daily

• Implemented various marketing techniques.

ADDITIONAL EXPERIENCE

Kohl’s Department Store – Midland, MI

Customer Service/Early Morning Replenishment 05/2005-08/2005

• Managed inventory levels for merchandise, ensuring appropriate stock on floor at all times

• Set up floor sets and in-store promotional material per corporate standards

• Developed innovative ways to create additional space in back of house storage area

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