Sales, Customer Service

Jeff Peden

***** ******** ** ****: 214-***-****

Frisco, TX 75035 *********@*********.***

Experienced professional with strong commitment to excellence. Competitive, determined, persistent, well organized, self-reliant, time sensitive and detail oriented. Able to evaluate, manage and maintain strict confidentiality. Eight years of proven strength in sales, customer service and attention to detail in the financial sales sec

tor. Extensive knowledge of banking and lending regulations, credit structuring, loan requirements, and general finance. Seeking full time employment with growth and development opportunities in a challenging and rewarding business environment.

COMPETITIVE | RESULTS FOCUSED | DRIVEN TO EXCELLENCE

EXPERIENCE

Stevens Transport, Dallas, Texas 05/2010 – 11/2010

OTR Driver

Irregular route truck driver for nation’s largest all refrigerated carrier.

Ensure on time arrival for all product loading and delivery appointments.

Maintain accurate driving logs.

Ensure all assigned equipment meets DOT regulations and company safety standards.

Protect the motoring public at all times.

AAXA Discount Mortgage/American Bank, Frisco, Texas 08/2009 – 05/2010

Mortgage Broker

Manage and convert inbound leads from website and phone inquiries.

Collect and analyze applications information with respect to income, assets, debts and credit worthiness.

Determine most suitable lender for each application and submit to lender.

Track, update and discuss status of files with clients, management, processors and underwriters.

Obtain underwriting requested conditions from clients.

Schedule closings with clients and title closing agents.

Credit Solutions, Richardson, Texas 12/2008 – 07/2009

Debt Consultant

Contact potential clients by phone and e-mail.

Evaluate the financial circumstances of each potential client to determine program eligibility.

Present and sell program options.

Guide clients through online enrollment process using e-signature technology.

Serve as point of contact for active clients to maintain customer retention.

Bank of America/Countrywide, Plano, Texas 11/2005 – 10/2008

Account Executive

Structured home loans for consumers in all 50 states.

Responsible for the origination and sale of more than $70,000,000.00 in funded residential mortgage volume.

Extensive experience with all loan types including Government Loans (FHA and VA) and Conventional Loans (Conforming and Non-Conforming).

Collected and analyzed applications information with respect to income, assets, debts and credit worthiness.

Track, update and discuss status of files with clients, management, processors and underwriters.

Personally selected for pilot program to mentor newly trained loan officers.

Recognized by company management for having the highest pull-through rate and the lowest cancellation rate on my team of 18 loan officers throughout the entire 2007 calendar year.

Received numerous recognitions for customer satisfaction acknowledgement letters.

Beal Bank, Dallas, Texas 08/2003 – 11/2005

Retail Banking Specialist

Process and open personal and commercial accounts.

Perform general teller duties and process cash transactions.

Worked directly with underwriter to produce branch procedures manual.

Compose and send mail correspondence to current and prospective customers.

Prepare, process and balance fund transfers between general ledger accounts and internal checking accounts.

Administer the training of newly hired Customer Service Representatives.

Beal Bank, Dallas, Texas 03/2001 – 08/2003

Customer Service Representative

Responsible for auditing all new accounts, verifying cashier’s checks, and GL balancing.

Perform stop payment verification.

Tracking of all new account signature cards.

Answered calls and worked diligently to process customer requests to their/our satisfaction.

EDUCATION

Howard Payne University, Brownwood, Texas

Bachelor of Science Degree - Public Relations Major

Eagle Scout, Troop 391, Terrell, Texas

4-Year College Football Letterman

Leadership Scholarship

Multiple Dean’s List Recognitions

SKILLS

Proficient with the following applications:

Microsoft Word

Microsoft Excel

Microsoft Outlook

AS400

Lotus Notes

AdvantEdge (Origination)

Edge (Processing and UW)

AU, DU, CLUES

SalesLogix

Banker’s Window

Fi-Serve

Calyx Point

PERSONAL INTERESTS

Football, baseball, classic rock music, guitar, world history

REFERENCES

Kelly Decker – Branch Manager, AAXA Discount Mortgage – Frisco, Texas

E-mail: *******@***************.***

Phone: 214-***-****

Michael Francis - Branch Manager, Beal Bank – Seattle, Washington

E-mail: ********@***********.***

Phone: 425-***-****

Tim Jamieson - OEM Services, Aviall – Dallas, Texas

E-mail: *********@******.***

Phone: 214-***-****

Contact this candidate