Clerical

Sarina R. Chum

**** ***** **** ********, ** *****

OBJECTIVE:

To obtain a position as a Medical Office Receptionist/Administrative Assistant

SKILLS:

• Medical Terminology Phone Etiquette

• Vital Signs Communication Skills

• Insurance Authorization Data Entry

• ICD-9/CPT Coding Microsoft Word

• Medical Manager Microsoft Excel

• CPR Certified Word Processing

• HIPPA Complaint Microsoft Access

• Appointment Scheduling Typing (60wpm)

• Medical Records 10 Key by Touch

• Customer Service Bilingual (Cambodian/English)

EDUCATION:

2007-2007 Maric College Stockton, California

Medical Office Specialist Diploma

Externship: Sutter Gould Medical Foundation (Completed 160 Hours)

2002-2003 Humphreys College Stockton, California

Administrative Management

1998-2000 Heald Business College Stockton, California

Associate of Arts in Applied Science

EMPLOYMENT:

12/06-present Phnom Penh Travel Services/March Lane Pure Water & Smoothies

Cashier/Customer Service

• Greet customers, take payments, answer calls about travel tickets

• Make smoothies drink and scoop ice cream.

07/05-04/06 Wachovia North Highlands, California

Account Maintenance

• Routed correspondence to borrowers concerning status of loan

• Worked on Lotus Notes, IT Turbo, Rumba, and also responsible for logging-in

third party loans files.

09/03-05/05 Bank of Stockton Stockton, California

Consumer Loan Assistant

• Upload new loan contracts onto Fair Isaacs and transmit to CRT systems.

• Answered all incoming customer service inquires.

• Managed credit report disputes through all major credit bureaus upon management

approval.

Assisted in cross training co-workers on various office duties.

11/02-09/03 Bank of Stockton Stockton, California

Customer Service Assistant 1

• Processed return items, bank statements and NSF checks.

• Escalate calls to the proper department upon customer request.

• Balanced daily reports for debit and credit tickets and called in total at the end of the day.

09/98-12/01 Audits & Surveys Worldwide Stockton, California

Telephone Interviewer

• Conducted surveys over the telephone with customers, met every night quotas on all jobs.

AWARDS/CERTIFICATES:

Perfect Attendance, 10-Key, CPR certified, HIPAA, Medical Manager, Typing (60wpm)

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