Experience

Cosmetology Houston, TX

• Sewing, weaving, gluing extensions on to hair

09.11-Current

Centralized Showing Services CSR Houston, TX

• Created profiles for on market properties, withdrew properties when showing agents confirmed house was sold

• Kept records of customer interactions and transactions, recording details of inquiries and complaints

• Resolved all customer service complaints by ensuring that appropriate changes were made to resolve customer’s issues or concerns

Demonstrated responsiveness and a sense of urgency when dealing with all customers

01.11-4.11 Maternity leave never went back

RST Services Secretary Houston, TX

• Provide clerical duties in office as well as maintain, update and file business and financial records

• Strong organizational skills with ability to multi-task as well as problem solving skills

• Answered phones calls quickly and effectively to solve customer challenges

• Filing, scanning, photocopying and distributing various documents, letters, Power Point presentations and worksheets as needed

Able to maintain regular and consistent attendance with company and departmental policies and procedures

10.08-10/10 Company was owned by my Godmother, passed away from Lupus

Nextel Convergys CSR Houston, TX

Located resources for problems and help design best options and services for customers

Promptly and effectively dealt with customer complaints and requests

Posted customer charges, computed bills, gave payment extensions and processed new orders

Adhered to all work rules, procedures and policies established by the company including but not limited to those contained in the employee handbook

06.07-08.08 Company closed down in 2008