Management Project

JEFFREY J. SPATZ

**** **-**** ***** • North Royalton, Ohio 44133

H 440-***-**** • C 440-***-**** • ******@*********.***

SENIOR BUSINESS ANALYST

Effectively Integrating Technology with Business

PROFILE

Highly experienced business and applications management professional with a record of developing and supporting successful solutions incorporating a wide range of technologies to effectively enhance bottom-line performance. Consistently recognized and tasked by executive management to improve organizational effectiveness and efficiency. Exceptional leadership that aligns the business processes and program infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility.

A builder of high-performance teams and a natural team leader, mentor, and motivator who thrives in environments requiring a high-level strategist with dedicated focus on details. Recognized team builder focused on elevating organizational productivity, efficiency, technical infrastructure, and security. Diverse experience in software development, product release cycles, and cost / benefit analysis.

* Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand.

* Talented, results-driven, and versatile leader, with proven implementation success working with complex cross-platform systems, network architecture, integration, and administration in local and remote environments.

CORE COMPETENCIES

Software Analysis / Development / Design • Operations Management • Product Research

Cost Control • Technology Integration • Customer Relations • Budget Management

Solution Design • Troubleshooting • Issue / Risk Management • Team Building

Applications Management • Process Re-engineering • Project Management

Leadership • Resource Optimization • Performance Optimization

PROFESSIONAL EXPERIENCE

AMDOCS, Inc. Brecksville, OH 2010 to 2011

Programming Senior Subject Matter Expert

Manage and lead development of recurring IT requirements for an AT&T billing procedure, resulting in a faster life cycle for the development of products. Provided major project release requirements for AT&T meeting or surpassing the project milestone dates and objective of zero defects for Billing Tables across the AT&T Wireline enterprise for each assigned project. Prepared 56 project designs and requirements over 19 applications across three unique systems, managing the qualification and development of 112 rapid projects. Provided estimates and forecasts for multiple AT&T billing applications across multiple regions that met the date and accuracy deadlines established by AT&T.

* Developed over half of assigned rapid projects into production prior to the client target date, with zero defects in production.

* Cut billing procedure life cycle from nine months to one month for California Utility Taxes and Rate Structures and AT&T Online Ordering system changes.

AT&T Brecksville, OH 2003 to 2010

Technical Architect

Saved significant resources by directing six table billing applications to our team, allowing redeployment of application coders to other projects versus hiring additional resources. Provided the requirements for and tested the transition from manual table entries to mechanized GUI functionality for product rate changes, cutting update hours by 50%. This savings was (and still is) reproduced many times over as many rate changes are requested each month.

SBC Brecksville, OH 2001 to 2003

Senior Analyst

Wrote the M&P and training packages for various systems and processes, chairing cross-functional team that incorporated the Southwest region rating updates into the existing fast deployment process used in the Midwest region. Led the transition from the Southwest table applications into our group, establishing a repeatable process and eliminating the existing “email process” which sometimes bypassed impacted stakeholder groups. Managed conversion of Live Production Defects from the existing data repository to the new in-house data repository eliminating the cost of paying for the existing vendor system.

* Updated tables in six different table systems in which each system was based on different language / processing platforms.

* Completed 75% of the possible rate changes within the target dates, which is significantly higher than the required metric of 33%.

Ameritech Brecksville, OH 1997 to 2001

Analyst

Managed the conversion of a data repository to a new in-house data system, saving the cost of paying for a vendor-supported data repository. Developed reports for the new data repository system, enabling cost and revenue tracking.

* Updated tables in four different table systems in which each system was based on different language / processing platforms, offering the flexibility to back up teammates on their areas and provide vacation support.

ADDITIONAL EXPERIENCE

Ameritech Brecksville, OH 1990 to 1997

Analyst

Ameritech – Ohio Bell Telephone Brecksville, OH 1981 to 1990

Assistant Manager

Career Note: Served as Church Senior High Youth Director for 11 years and College Director for two. Served eight years on 12 member elder board of 3000 member church and boys’ Ministry Director for 14 years.

EDUCATION

Bachelor of Science, Accounting University of Akron Akron, OH

PROFESSIONAL DEVELOPMENT

Methods Development • Project Management • Quality Improvement • Business Process Modeling

FOCUS For End Users • Microsoft Office Packages • Introduction to COBOL • JCL

Problem Solving • Business Objects and Decision Making • IT UP Prism Certified

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