Quality Assurance Project

NIHARIKA GHOSH

House No-A, Plot-**, R.D Apartment, Sector-6, Dwarka, Delhi-110075

Mobile - +91-999******* Email – ********.*****@*****.***

PERSONAL PROFILE

A creative and hard-working individual, who is quick to grasp new ideas and concepts, is always keen to learn new technologies, thrives on a challenge to work in a competitive group environment

OBJECTIVE

Looking for an exciting and challenging opportunity in Software Testing and Quality Management, one which will make best use of my technical skills and knowledge and enable personal and professional development

SUMMARY

5 Years of extensive experience in Manual (Black Box) Functional Testing and Automation Testing

Strong background in domains like Cosmetics, Governance Risk and Compliance(GRC), Document Management, Issue management, Risk Management, Telecom, SAAS(Software As A Service), On demand, Order Management, Heath & Welfare

Knowledge of various phases of Software Development Life Cycle (SDLC)

Hands on experience on tools like Jira, Projistics, JMeter, Rational Clear Quest, HP Quality Center(QC), Perforce, Bugzilla, QaTraq, Twiki, Helpdesk

Expertise in Product Testing

Experience with Web Technologies and Web Application Testing

Experience in i18N Internationalization or multi lingual testing

Experience in testing both Web based and PC applications

Proficient in Functional, Negative, Regression, System Integration (SIT), Acceptance (UAT), and Performance Testing

Excellent knowledge and working experience in Test Planning, Test Execution and Test Results Analyses

Expertise in reporting and tracking bugs using tools Rational Clear Quest, Bugzilla and Jira

Experience in interacting with Business Analysts, Developers, Technical Support and help them baseline the Requirement Specifications

Good experience in creating, modifying and enhancing both manual Test Scripts and Test Scripts created using XRM tool

Performed Sanity, Smoke and Usability Testing

Managed all types of Change Requests, including Defects, Enhancements, Issues, and Documentation Changes

Good knowledge of SQL and experience at conducting Backend Testing

Expertise in automated testing tools like QTP 9.2 and I Frame

Expertise in creating Test Strategy and detailed Test Cases for Manual Testing ensuring the coverage

Excellent Communication and Presentation skills, Self Starter, Quick Learner and Team Player

EDUCATIONAL QUALIFICATION

B.E Computer Science, University of Pune, 2006

CORPORATE ACHIEVEMENTS

1. Achievement Award at MetricStream for the outstanding contribution towards Complaints Management project

2. Email Appreciation at Jamcracker for the outstanding performance for the Service delivery network Project

3. Promoted within 6 months as Quality Lead at Nagarro Software

4. Promoted within 4 months as Configuration Manager at Nagarro Software

5. Email Appreciation for the corporate website re-design project.

6. Selenium certification from the Nagarro University

7. Attended the CMM Level 5 Final Appraisal Meeting at Nagarro and interviewed by the KPMG Auditor about the Quality Process area

8. Special Achievement Award at Nagarro for the outstanding contribution towards Corporate website re-design project

TRAINING

Microsoft SharePoint 2010

WORK EXPERIENCE

Nagarro Software.

Quality Lead, Duration Oct 2010-Till date

URL: https://www.nagarro.com/

PROJECT DETAILS

COX – Production & Operation Site

Duration: Dec 2011 – Till date

Project Abstract: This project involves re-creating the existing intranet project management portal used at COX Products Operations Group by using the SharePoint 2010 OOTB features and minimum customizations. The project is created in SharePoint 2010.

Role: Quality Lead

Reengineered QA methodologies and processes that resulted in establishment of complete traceability of requirements and enhanced test quality

Managing various QA phases and performing hands on testing including Regression, Functionality and Pre Release testing of the application

Directly interacting and partnering with clients on a regular basis through Calls and Go to meeting sessions

Managed and performed hands on project planning, auditing of system requirements, creation and certification of documentation, tracking progress metrics and defects through Jira and mentoring the team

Owned and communicated overall test progress and escalated issues to upper management in a timely manner

Worked closely with business to ensure that QA has full understanding of business objectives. This directly resulted in complete test coverage

Mentored current QAs and on the use of Tortoise SVN Tools

Created QA Project Plans for all phases of the Project Life Cycle for Test Resource

Defined Entrance / Exit criteria and provided continual Risk Assessments to Senior Management

Defined Ambiguities with the Business and Functional Requirements. Worked with Business Analysts to clarify Ambiguities

Verified traceability of Test Conditions to Test Cases

Proficient at testing workflows in SharePoint 2010

Experience in testing reports

Proficient in testing web parts and lists in SharePoint

Creation of the user profiles and site permissions

Testing of the timer job for fetching data from external system

Facilitated Project Defect Triage Meetings. Provided Senior Management with Defect Management Metrics

Prepared the User Guide for the Production Operation Site

Ensure that QA process is documented and communicated and adequate to ensure agreed quality levels for the application

Works with technical analysts to identify unit testing coverage and ensure any gaps are documented and addressed

Coordinates performance testing with the QAC Team and ensures that performance standards are communicated and documented

Oversees determination of need, selection and implementation, and maintenance of QA tools

Oversees, point of escalation for the Jira (defect tracking) database for all testing phases (update, follow-up and escalate overdue issues)

QA issue prioritization and resolution facilitation

Facilitates daily QA meetings and maintains agenda

Preparing Release notes and sends it across the client while UAT

Estee Lauder – Corporate Internet Website redesign.

Duration: Oct 2010 – Nov 2011

Project Abstract: With a reputation for innovation, sophistication and superior quality, Estée Lauder is one of the world’s most renowned beauty brands, producing iconic skin care, makeup and fragrances. For over 65 years, it stayed true to the philosophy that inspired from the founder, Estée Lauder: Every Woman Can Be Beautiful.

This project was to redesign their current website where the target audience was Investors and Job Seekers. This is based on Microsoft SharePoint 2010.

Role: Quality Lead

Led a team of QA Engineers through the entire Project Life Cycle

Developed Test plans and assigning task to the QA team

Identified weaknesses with current Test Plan and Test Strategy Templates and made recommendations on how those templates could be improved

Produced and managed QA deliverables through formal Project Plans. Presented Project Plans to Senior Management

Communicate the test team expectations and strategies to rest of the team and project manager

Attending client calls for all the requirement walkthroughs

Review requirements and give feedback to Business Analysts

Create the test status reports/Defect reports for the management

Coordinate the testing activities: prioritizing, scheduling, assigning work

Mentor and manage QA team members

Performing internal audits at project management level for ensuring compliance with SDLC standards

Experience in testing RSS feeds and search from the external system in SharePoint 2010

Coordinates performance testing with the QAC Team and ensures that performance standards are communicated and documented

Preparing Release notes and sends it across the client while UAT

Client Appreciation for Zero Bugs in UAT

Tools & Technologies:

Configuration tool: Tortoise SVN

Bug tracking tool: Jira, Projistics

Web Application Platform: Microsoft SharePoint 2010

Affiliated Computer Services, a Xerox company

Senior QA Engineer, Duration-Aug 2009-Sept 2010

URL: http://www.acs-inc.com/

PROJECT DETAILS

Ford Motor Company

Duration: Aug 2009-Sept 2010

Project Abstract: Worked on Defined Benefits domain for the client Ford.

Project involved defining the benefits of client’s retirement plan, such as a pension plan, in which a retired employee receives a specific amount based on salary history and years of service, and in which the employer bears the investment risk. Contributions may be made by the employee, the employer, or both.

Role: Senior QA Engineer

Develop test strategies, master test plans and test cases

Execution of the test cases

Perform functional and regression testing

Mentor and manage test team members

Main contact between the development team and test team

Communicate the test team expectations and strategies to rest of the team and project manager

Review requirements and give feedback to analysts

Write extensive SQL queries and execute test cases

Coordinate the testing activities: prioritizing, scheduling, assigning work

Work with end users to create test strategies and user acceptance test scenarios

Create the test status reports/Defect reports for the management

Responsible for defect management in QC

Prepared and executed the PPV test cases

Tools & Technologies:

Bug Reporting/Tracking Tools : Problog

Test Management Tool : HP Quality Center

Jamcracker Software Technologies Pvt Ltd, Bangalore

(Product Based Company)

Member of Quality Assurance (MQA), Duration-Dec 2008-Aug 2009

URL: http://www.jamcracker.com/

PROJECT DETAILS

Service Delivery Network (SAAS-Software as a Service) – Delivering on demand

Duration: Jan 2009 – Aug 2009

Project Abstract: The Jamcracker Services Delivery Network (JSDN) enables global On- Demand Service Delivery by bringing together On-Demand services vendors (content providers) and solution providers/resellers (resellers) to foster channel development, delivery and On-Demand market growth.

Jam cracker offers well-known productivity, security and collaboration software programs from Microsoft hosted exchange service, McAfee, WebEx, web conferencing, remote desktop management tool, blackberry, Spam filter live prism, additional mailbox upto 20 GB, Skoot, Kaseya, remote desktop management, Microsoft dynamics, skoot, Vmoblity and others on a subscription basis.

Role: Member of Quality Assurance

Testing the product and implementing the same on to the different customers

Test for different services available in the marketplace, and implementing the same to the customers, testing the application by logging in as the different actors such as Root admin (JSDN), Reseller, and E-customer and report the issues

Testing for the fixed bug and regression for the same

Involved in preparation of the Test Plan

Test team leading, Client-Team Coordination

Requirements study and feasibility analysis

Efforts estimation and Task allocation

Preparation of test suite and test script designs

Integration testing to test Functional and GUI Requirements

Bug Verification in the new releases

Analyzing and troubleshooting the Production support issues, and to test the fix for same

Reviewing test cases and identifying the test data

Test execution and Defect Analysis in the defect log

Status reporting to the onsite team

Handling Production support cases logged by the customer

Interaction with client for the clarification of the requirements

Preparing Release notes and sends it across the client while UAT

Regression testing using QTP 9.2

Tools & Technologies:

Languages: Java, Servlets, JSP, XML swings, EJB

Database: Oracle 10G

OS: Windows NT, Windows 2000, XP

Web server: Apache

App server: Jboss

Test tool: QTP 9.2

Configuration tool: P4- Perforce

Bug tracking tool: Rational clear quest

Projects:

Eircom

Duration: May-09 - Aug-09

www.Eircom.com

CMD (Cisco monitor director 2.0)

Duration: April-09 – May-09

www.cisco.com

Telstra

Duration: March-09 - April-09

www.telstra.com

Singapore Telecom (SingTel)

Duration: Jan 2009 – April 2009

www.singtel.com

MetricStream Inc, Bangalore (Product Based Company)

Member of Technical Staff (MTS)-Quality Assurance (QA)

Duration- Feb 2007 –Dec 2008

URL: http://www.metricstream.com/

PROJECT DETAILS

Pfizer Aqua (Integrated CMS DMS and CAPA application)

Duration: May 2008 – Dec 2008

Project Abstract: Project involved the integration of the CMS DMS and CAPA application for the Pharmaceutical client. It has the following 3 sub modules.

The Metric Stream Case Management System (CMS) will allow for scheduled and ad hoc sampling of ICSRs that meet certain criteria defined by the business

The Metric Stream Document Management System (DMS) will allow for scheduled and unscheduled quality review of regulatory documents

The Metric Stream CAPA System will allow for SRM Quality Analysis to perform detailed root cause analysis, corrective and preventive action planning, client notification, and ongoing monitoring as needed for observations identified through CMS and DMS quality review processes

Role: Member of Technical Staff – Quality Assurance

Involved in functional, system and regression testing

Defect tracking and reporting using Bugzilla

Performed sanity testing and verification of the bug fixes

Categorized bugs based on the severity and reported to developers

Performed SQL-queries/procedures for database and backend testing

Provided management with project specific statistics for the number of modification requests and test cases

Performed end to end testing and system testing

Used Adobe Acrobat 6.0 professional for the DMS plugging testing

Complaints Management (Standard product)

Duration: Jan 2008 – Sept 2008

Project abstract: The Complaints Management (PCM) module from MetricStream is designed to help FDA regulated companies manage their complaints management process, to meet their organizations quality and compliance requirements. The Complaints Management module will allow the FDA regulated customers to record the complaints in the system, conduct a preliminary analysis, complete investigation and identify regulatory reporting requirements in line with US FDA Med watch and EU reporting requirements.

Role: Member of Technical Staff – Quality Assurance

Executed complaints management process flow

Prepared test scenarios

Involved in functional, system and regression testing

Involved in testing for different users such as customer service representative, technical analysts, quality analysts, regulatory reviewer and QA reviewer

Defect tracking and reporting using Bugzilla

Testing for the fixed bug and regression for the same

Involved in writing automated test scripts and executed using QTP 9.2

Created the test report at the end of every test cycle

Quality Stream DMS 3.7 and DMS 5.1 (Standard product)

Duration: June 2007 – Dec 2007

Project Abstract: Metric Stream’s DMS is an easy to use, web-based, highly feature-rich U.S. FDA 21 CFR Part 11 compliant system which automates the process of creating or updating documents, provides versioning and access control capabilities, and seamlessly integrates with other applications. As a result, business processes are made much more efficient and compliance with regulations is simplified significantly.

Role: Member of Technical Staff – Quality Assurance

Tested document management system process flow

Prepared test scenarios and test cases

Prepared the decision table for the requirement traceability

Involved in functional, system and regression testing

Defect tracking and reporting using Bugzilla

Created the test report at the end of every test cycle

Austin Energy CAPA

Duration: Feb 2007 – May 2007

Project Abstract: CAPA is Corrective Action Preventive Action system. It consists of 4 modules:

Master data setup (MDS).This module is used to set up the required data that would be used in other modules like Material Non-Conformance Management (MNC), Inspection Management (MIN), etc.

The Process Non-Conformance (PNC) module from Metric Stream is designed to help Manufacturing, Hi-tech, and FDA regulated companies manage their process related non-conformances, to meet their organizations quality and compliance requirements

Material Non Conformance(MNC):This module is used to record any event of non-conforming material in the incoming inspection stage or in-process inspection stage and manage the process of handling the non-conforming material, including appropriate disposition and corrective action

The CAR module is used to track the progress of Corrective Action Requests. The module supports the formal 8D methodology and is structured such that clients can use as much or as little of the process as required

Role: Member of Technical Staff – Quality Assurance

Analyze business and system requirements, manage development of specifications to create and execute detailed test plans

Extensively involved in Functional, system and Regression testing

Defect Tracking and Reporting using Bugzilla

Perform sanity testing and Verification of the bug fixes

Categorized bugs based on the severity and reported to developers

Importing test cases, test scenarios and updating test results

Performed SQL-queries/procedures for database and backend testing

Conduct detailed analysis of software development requirements to determine testability

Perform risk analysis

Prepared Test scenarios

Wrote and executed over 3000 test cases

Provided management with project specific statistics for the number of Modification Requests and test cases

Performed End to End testing and system testing

Used Adobe Acrobat 6.0 professional for the DMS Plugging testing

Review of test cases and test scripts written by the team members

Participated in team reviews

Preparation of operational qualification (OQ) documents

Developed the Test script and Execution using QTP 9.2 and I frame

Tools & Technologies:

Bug Reporting/Tracking Tools: Bugzilla, QaTraq, IMS, Twiki

Languages: JAVA, JavaScript, HTML, XML, JavaScript

Framework: Enterprise Compliance Platform(ECP) 5.5,

RDBMS & Tools: Oracle 9i, Oracle 10G, SQL, Toad

Server: Apache, Tomcat 5.0, HTTP, Web Logic

O/S: Windows, Linux

Automation Tools: QTP 9.2, XRM, I. Frame

SOFT SKILLS

Strong problem-solving

Critical judgment

Conceptualization

Research skills

INTERESTS

Photography, Painting, Listening to Music, Reading eBooks

PERSONAL DETAILS

Date of Birth: 02/02/1985

Nationality: Indian

Health: Excellent

DECLARATION

Niharika Ghosh

Contact this candidate