Human Resources Management

NAMITA PANDE

Mobile : 921-***-****, E-Mail: **********@*****.***

To obtain a management position in the human resource division of a major corporation or consulting firm. Emphasis in staffing and payroll.

SYNOPSIS

A result oriented professional with over 5 yrs of exposure in HR and Public Relations

Expertise in handling a diverse range of operations entailing HR functioning, Public relations and Counseling.

Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of staffing management.

Expertise in designing & implementing hiring and recruitment programs for bringing in keen and eligible candidates.

Expertise in conducting personnel evaluations, implementing training programs, and establishing wage incentives.

Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi cultural environment.

AREAS OF EXPERTISE

HR Management

Developing and implementing procedures, control systems for maintaining discipline and quality standards in recruitment processes.

Leading efforts for streamlining processes and generating cost savings in HR operations.

Responsible for making arrangements for eligible candidates and coordinating with them for resolving their concerns/ needs.

Managing the interview schedules with constant tie-ups with operations.

Ensure profitability of HR operations and supervise all aspects of HR management including Recruitment-planning, monitoring interviews and hiring processes to ensure compliance with quality standards.

Co-ordinate with operational staff for resource requirements and strategies to develop for any contingency plans.

Public Relations

Reduced new hire turnover 50% and achieved 0% turnover among career-track employees in department by developing effective human resources policies that led to high level of morale.

Preparation &monitoring of recruitment plans and payroll policies.

Educating operating staff regarding HR policies and practices with in the organization.

Handling & executing functions at different levels.

Impart appropriate training on HR policies, Service Excellence and Teamwork to restaurant operations staff.

Client Relationship Management

Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.

Ensuring maximum customer satisfaction by closely interacting with potential clients & understand their requirements and customizing the product and services accordingly.

WORK EXPERIENCE

May 11 – Till Date with EDUWIZARDS.COM, NOIDA (Home Based)

SR. COORDINATOR

1. Recruitment: Tutors from different states of USA/India.

2. Research: Supplemental Education Services research.

3. Coordinating Tutors taking online Classes of the USA students.

4. Counselling of parents.

Sept 10 – Apr 11 with INSIGHT CUSTOMER CALL SOLUTIONS PVT. LTD.(BPO),OKHLA,NEW DELHI,India

HR MANAGER

1. Conduct research to determine efficiency and effectiveness of managerial policies and programs.

2. Conduct assessments and propose improvements to methods, systems and procedures in areas such as operations, human resources, records management and communications.

3. Plan the reorganization of the operations of an establishment.

4. May supervise contracted researchers or clerical staff.

5. To ensure timely recruitment of required level / quality of Management staff, other business lines staff, including non-billable staff with appropriate approvals, in order to

meet business needs, focusing on Employee Retention and key Employee Identification initiatives.

6. Provide active support in the selection of Recruitment agencies which meet the corporate standard.

7. Prepare information and input for the salary budgets. Ensure compliance to the approved salary budget; give focus on pay for performance and salary benchmarks where available. Ensure adherence to corporate guideline on salary adjustments and promotions. Coordinate increments and promotions of all staff.

8. Ensure appropriate communication at all staff levels.

9. To maintain and develop leading edge HR systems and processes to address the

effective management of people in relation to the following in order to maintain competitive advantage for:

a. Performance Management.

b. Staff Induction.

c. Reward and Recognition.

d. Staff Retention.

e. Management Development / Career Development.

8. To facilitate / support the development of the Team members

9. To facilitate development of staff with special focus on Line Management

10. To recommend and ensure implementation of Strategic directions for people

development within the organization.

11. Ensure a motivational climate in the organization, including adequate

opportunities for career growth and development.

12. Administer all employee benefit programs with conjunction with the Finance and

Administration department.

13. Provide counsel and assistance to employees at all levels in accordance with the

company's policies and procedures as well as relevant legislation.

14. Oversee the central HR Administration -

a. employee offer letters

b. salary letters and employment contracts.

c. Approve updated organizational charts on a monthly basis and maintain

d. Complete/accurate personnel records.

15. Co-ordinate the design, implementation and administration of human resource

policies and activities to ensure the availability and effective utilization of human resources for meeting the company's objectives.

16. Responsible for Branch / Region HR function.

17. Counselling and Guidance cell - provide support to Managers in case of

disciplinary issues.

II) PAYROLL ADMINISTRATION

Managing and maintaining Payroll

Receive attendance data from all branches in prescribed formats

Use the inputs to generate the monthly payroll. Generate the salary register and journal voucher for accounting entry.

Generate the required outputs to be submitted to bank for credit of salaries to employee accounts.

Oct09 – Sept 10 with A PLUS SOLUTIONS PVT. LTD, India, Gurgaon, Haryana as

HR MANAGER

I)RECRUITMENT

Screening and short listing of resumes after giving the advertisement in the newspaper.

Lining the candidates for the interview.

First line of Interview.

Joining formalities

Issue of offer/appointment letters as per instructions.

Receive documents per checklist for employee file

Confirmation process

Track completion of probation and inform concerned departments for completing confirmation appraisals.

Issue confirmation letters based on confirmation appraisal received from departments.

Separation Process

Monitor completion of clearance formalities and issue of experience letters and relieving letters.

Query handling

Receiving employee queries on HR issues through email or phone.

Tracking and closing queries .

II) PAYROLL ADMINISTRATION

Managing and maintaining Payroll

Receive attendance data from all branches in prescribed formats

Use the inputs to generate the monthly payroll. Generate the salary register and journal voucher for accounting entry.

Generate the required outputs to be submitted to bank for credit of salaries to employee accounts.

III) Conduct research to determine efficiency and effectiveness of managerial policies and programs.

IV) Conduct assessments and propose improvements to methods, systems and procedures in areas such as operations, human resources, records management and communications.

V) Plan the reorganization of the operations of an establishment.

VI) May supervise contracted researchers or clerical staff.

Since Aug 06 till June 09 with THE HERITAGE SCHOOL, India, GURGAON, HARYANA as

HR Executive

A premiere educational institution with vast expertise in providing modern education with a vision to prepare dynamic and caring citizens to meet the challenges of a global society while retaining their traditional values.

I ) HR ADMINISTRATION

II) RECRUITMENT

III) PAYROLL ADMINISTRATION

IV) ADMISSIONS

Counseling of Parents for the admission upto class XI

Arranging Interaction and Test.

Dec 04 – Aug’06 with UDGAM PLAY SCHOOL, NEW DELHI as

Public relations officer.

A playschool with ultra modern education techniques to train kids. Located in heart of south Delhi it is one of the most sought after school amongst parents of pre school goers.

Notable Accomplishments

Counseling of Parents.

Handling parent queries.

Planning visit to VVIPs like President of India, Vice President of India, Chief Minister of Delhi, etc.

Planning of Formal School Principal visit to the school.

Press Release, Udgam Advertisement in leading Newspapers like Hindustan Times, Times of India etc.

Planning of Concept based visit like visit to Petrol Pump, Mc Donalds, Departmental store visit and so on, Organising Road Shows.

PROFESSIONAL COURSEWORK

ANNAMALAI UNIVERSITY, MA, Sociology, Aug 2002 - Sep 2004

INSTITUTE OF HOME ECONOMICS (DELHI UNIVERSITY),B.Sc HOME SCIENCE, Jul 1999 - Jul 2002

CBSE, 12th, Apr 1998 - Jun 1999

CBSE, 10th, Apr 1996 - Jun 1997

CALIFORNIA UNIVERSITY, Clinical Hypnotherapy, Jan 2006 - Dec 2006

INSTITUTE OF PSYCHOTHERAPY AND MANGEMENT SCIENCES, PG Diploma in Psychological Counselling, Apr 2003 – Mar 2004

AWARDS & RECOGNITION

Bagged Gold Medal In Inter House Badminton Tournament

Bagged Silver Medal in Inter House Badminton Tournament

Received participation certificate for Aerobics

Played Throw ball

Was elected the Sports Captain.

Was elected the Head Girl of the school.

ACADEMIC CREDENTIALS

COMPUTER SKILLS - Microsoft Windows

Word

Excel

Internet

Power Point

EXPERIENCE IN SOCIAL WORK -

Attended workshop on Basic Counseling Skills organized by FICCI (FLO- FICCI Ladies Organization).

Worked as a volunteer in an NGO (Navjyoti Delhi Police Foundation) at their Sri Niwas Puri project in the field of Counseling.

Participated in Pulse Polio Immunization Programme.

Attended AIDS Rally addressed by the Hon'ble Minister of Health Mr. Pramod Mahajan.

Actively participated in National Literacy Mission Programme (Part of the Graduation Curriculum).

Attended Seminars on AIDS, Women Empowerment & Adult Literacy.

PERSONAL

Alt E-Mail **********@*****.***

Date of Birth 9th June 1981

Marital Status Married

Languages Known English, Hindi

Father’s Name

Husband’s Name Sh. Vishwanath Pande

Dr. Sahil Maghu

Permanent Address

C-80, Adharsheila Homes, Sushant Lok-II, Sector-56, Gurgaon

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