Manager Sales

Dianna M. Hicks

**** ** ** ******

Miami, Florida 33147

Cell: 404-***-**** Email: **.***********@*****.***

OBJECTIVE

I am looking for a company where hard work is rewarded and career development is encouraged.

SKILLS PROFILE

• Learn and adapt quickly, flexible and strong leadership skills

• Answer, screen and transfer incoming calls

• Good filing and organizational skills

• Experience in handling confidential paperwork

• Customer-relations background

• Windows (MS office software, power point, excel)

• Typing 55 wpm

EMPLOYMENT HISTORY-

04/11/2012-2/2/2012 Hilton Marietta Hotel & conference center

Sales Coordinator

Responsible for routing all contracts to the operational departments within the hotel, answer incoming calls and event inquires.

03/31/2010-01/28/11:Grand Beach Hotel, Miami Beach

Jr. Sales Manager/ Sales Coordinator

For a 430 room/suite Hotel on Miami Beach with 600 square feet of

Flexible meeting space and $5 million in annual revenues. My responsibilities are as follows: Social contract events, Solicit corporate offices and local business to hold meetings, and events, manage, coordinate and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to meeting space, food and beverage and special concession.

01/2007-03/31/2010: Doubletree Ocean Point Resort & Spa, Miami Beach;

Convention Service Manager/Sales Coordinator

For a 160 room/suite Condo/Hotel on Miami Beach with 12,000 square feet of

flexible meeting space and $9.5 million in annual revenues. Progressed from Sales

Coordinator to the Convention Service Manager position in one year. My responsibilities are as follows: Solicit corporate offices and local business to hold meetings, and events, manage, coordinate and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to meeting space, food and beverage and special concession. Responsible for maximizing food and beverage revenues from assigned groups by solicitation of affiliate business and up selling. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good client relationship.

06/2005-01/2007 Catalina Lighting Miami, FL.

Import Sales Representative

• Processed Purchase Orders

• Prepare shipping documents for merchandise delivery

• Prepare job start packages and review project details for operation

• Prepare billing for monthly shipments to collecting final payments

• Maintain good relations with Orient and retail stores

12/2003-01/2005 United States Postal Service Miami, FL.

CFS- Change of Address Clerk

• Processed change of address request

• Typing 50 wpm

• Customer Service

• Answer, screen and transfer incoming calls

EDUCATION

Diploma 2000

High School, Miami Central High School

Personal Achievements

Manager of the 2nd quarter for 2008

Manager of the year 2008

Certificates

Creating en Engaged Team at Doubletree

9.2 BEO CBT

Introduction to Hilton Honors online course

Doubletree Own the Welcome Online course

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