Linda Yantzer Resume
Resume:
Linda L. Yantzer
Federal Way, WA 98001
**********@*******.***
JOB INTEREST:
Lean Practices/ Quality/ Auditor / Training / Customer Service / Process Improvement
PERSONAL INTERESTS:
Family, community, sports, dancing and travel.
OBJECTIVE:
Seeking a position that will assist in reaching company goals.
EXPERIENCE:
06/2004 - 05/2008: Lean Projects Team Leader
Red Dot Corporation
495 Andover Park E., Seattle WA. 98188 206-***-****)
Lead “Kaizen” or RPIW (Rapid Process Improvement Workshop) teams in events in all areas of production and office activities. Analyze, research, audit, plan, document, train, mentor, teach lean principles to others, implement continuous flow process, develop policies and procedures, perform parts quantity analysis, value stream map areas of company from order taking process to shipping product to customers, implement all team changes, perform follow up duties to ensure success of changes, develop devises which aid Poka-Yoke, 5S, 7 waists and rapid set-up and change over procedures, assists management in productivity issues and analyses operational impact of changes in production and procedures, presents findings to officers and management.
01/2002 – 06/2004: Supplier Quality Inspection Technician
Red Dot Europe
United Kingdome
Responsible for receiving and inspecting all materials used in production, perform first article inspection using proper measurement devices and document ISIR findings, document all continuous improvement activities, process all warranty claims, team member for implementation and successful certification of ISO 9001.
Prior to 01/2002: Sales Associate/Department Head
Gottschalks, Lamonts, Fred Meyer
Responsible for ordering, receiving, stocking, displaying, marking down and rotating merchandise. Perform store inventory count. Operate cash register and balance receipts. Demonstrate exceptional customer service skills. Solve customer complaints as an assistant store manager.
Accomplishments:
Lead more than forty "Kaizen" event teams, consisting of many diverse employees, located in various areas of the company. The teams consisted of assembly line workers to office personnel to the president of the company. They would take place from the stockroom, to assembly lines, to set-up reduction on machines, to office processes that included purchasing and engineering and all had great improvements and tremendous success.
Successfully developed a Value Stream Map for customer service order taking process through product shipping.
I was voted employee of the year several times.
I coached many youth sport teams and played on a variety of adult teams of which I was honored to have been voted most valuable player on several occasions.
I organized and participated in many fund raising events for youth activities.
EDUCATION:
Certification in Principals of Lean Manufacturing, Toyota Production System, Gemba Research Value Stream Mapping and Office Kaizen.
Exceptional common sense
SKILLS:
Ability to prioritize and work independently as well as in a team environment.
Facilitate, train and lead many different types of activities.
Can coach and is able to be coached.
Excellent customer service abilities.
Have advanced knowledge of 5S, 7 Waists, Lean Principles, Value Stream Mapping, Internal Auditor, Quality Inspection, Receiving Inspection, First Article Inspection Procedure, Standard Work Processes, Warranty Claims, Root Cause Analysis and Effective Corrective Action skills.
Very logical, analytical and open to new ideas.
Able to communicate very effectively with a variety of different types of individuals.
Computer skills include: Microsoft Word, Excel, Outlook and Power Point.
ADDITIONAL INFORMATION:
Completed "Stand and Speak" training through Washington Employees and "Principles of Lean Manufacturing" through Washington Manufacturing Services, as well as four years on the job, hands on training of the "Toyota Production System".
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