Sales Management

CAROLINA K. LIGUORI

Address: ** ***** ******** ******, **** Fork, Arkansas 72774

Phone: 479-***-****

E-mail: *******.********@*****.***

Area of Interest: Sales Management

Innovative, diligent, and results-focused professional, with strong qualifications acquired from comprehensive experience in diverse areas focused on business development, project management, sales and marketing, general management, and operations management. Consistently recognized for superior performance and creative problem-solving abilities. Proficient in formulating effective strategies in a innovative and analytical approach to accelerate expansion, increase revenues, and achieve overall company goals. Accustomed to acquiring new and working relationship with complex clients, ensuring utmost customer satisfaction at all times.

KEY STRENGTHS

BUSINESS OPERATIONS

- Executed effective time management skills to direct staff and maintain multiple priorities

CUSTOMER SERVICE

- Strengthened business relations with ongoing customer relationships

HUMAN RESOURCES ADMINISTRATION

- Assisted in developing a competitive workforce through comprehensive evaluation of job applications

PROBLEM RESOLUTION

- Resourcefully implement improvements and developments in response to operational challenges

TIME AND RESOURCE OPTIMIZATION

- Skillfully respond to increasing expectations to further reduce adverse impacts, subsequently increasing efficiency and productivity

CAREER HIGHLIGHTS

- Executed marketing ideas, strategies, and tactics to increase awareness and eventually improve current practices and increase recruiting of diverse cultures

- Identified and recommended solutions to gaps in processes, program delivery, communication, and funding

- Increased funding for specific programs through close interaction with fund development staff

- Worked in partnership with other departments and provided recommendation for the Hispanic initiative to achieve council goals and objectives

- Accomplished comprehensive research of information regarding salaries, title, and minimum qualifications to comply with state requirements

- Made major contributions in creating specific processes to cultivate product awareness in the Hispanic market

- Delivered outstanding customer service to both the organization and the Hispanic community that resulted in the development of key customer relationships and repeat business

- Led efforts in reducing work related injuries by 35% through employment of appropriate training

- Administered the introduction of back-to-work programs that reduce workers’ compensation costs by 15%

- Played an instrumental role in successfully conceptualized the company safety team program led by volunteer employees to comply with OSHA regulations

- Automatically tracked personnel actions through execution of developed Access database with Visual Basic for Applications (VBA) coding

- Managed and coordinated the organization of filing systems between personnel records and benefits

- Applied best practices in implementing effective procedures for tuition reimbursement and out-of-work health benefits deductions

- Leveraged skills in maintaining and translating English/Spanish forms used by all companies while serving as point of contact for all Spanish-speaking job applicants

PROFESSIONAL EXPERIENCE

Community Programs Specialist Multicultural Initiatives - GIRL SCOUTS ARKANSAS - Fayetteville, AR 2011–Present

Personnel Assistant II - UNIVERSITY OF ARKANSAS - Fayetteville, AR 2002–2007

Assistant Human Resources Director - THE FAULKNER GROUP - Austin, TX 2000–2002

Benefits Coordinator - LEVITON MANUFACTURING CO., INC. - El Paso, TX 2000

Payroll Clerk - EDEN ROC HOTEL - Miami Beach, FL 1997?1998

Employment and Benefits Coordinator - CAMINO REAL HOTEL - El Paso, TX 1995?1996

Assistant General Manager - TRAYMORE HOTEL - Miami Beach, FL 1990 – 1994

EDUCATION

Bachelor of Science in International Business with Concentration in Management - 2011

Minor in Economics and Spanish

UNIVERSITY OF ARKANSAS - Fayetteville, AR

CREDENTIALS

Certification in Microsoft Office User Specialist (MOUS)

Certification in Enterprise Resource Planning (ERP)

ACTIVITIES

Volunteer Interpreter, Springdale School District

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