resume

Objective

Opportunity for advancement strength and areas of interest.

Skills

Specialized in customer service, strengths include excellent organization skill, problem solving and leadership. Highly motivated and equally effective working independently or team worker.

Fluent in English and Spanish.

Experience

Customer Service Representative Sterling National 8/2010 – 11/2010 Call Center – Receiving 80 - 100 calls a day

ACS Technical Support (Sprint) 6/2010 – 9/2010 Call Center – Receiving 20 calls a day

Income Maintenance Case Worker II Social Services 01/2009 – 05/2009 Handling rapid growing Spanish caseload of 500-600 Responsible of processing food and nutrition service applications Also responsible for documenting cases clearly, making and answering phone calls, preparing documents and mailing information. Assisting clients in obtaining information needed to determine eligibility.

Customer Service North State Acceptance Financial 11/ 2008 – 01/2009 Answer calls and questions about billing take payments Call Center – Calling and Receiving 120 calls a day

Multi-Functions Sysco (Food Warehouse) 09/ 2007 – 09/2008 Mailing Room – Mailing important documents Answer Calls Scanning Orders Making Deposits

Translator Translator 01/2001 – 08/2003 Assist the court and lawyers with Spanish translation Translate documents from English to Spanish

Education Universidad del Este, Barceloneta P.R. – Social Worker High School Diploma, Aguadilla P.R. – Graduated