Executive Admin Assistant

RESUME

Cyndy Halverson

Santa Maria, CA

************@****.***

Employment History

Employed by Los Padres Bank (now Pacific Western Bank) for 20 years (1990-2010). Began as an administrative assistant in the Construction Loan Funding Department, moved on to manage processing of loan applications and closing of loans. Completed my career with the Bank as a department manager for Construction Loan Funding.

Tasks

Implemented corporate and departmental policies, procedures, and service standards in conjunction with management.

Trained and instructed employees in job duties and company policies or arranged for training to be provided.

Resolved customer complaints and answered customers' questions regarding policies and procedures.

Supervised the work of office administrative employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Provided employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.

Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action.

Reviewed records and reports pertaining to activities to verify details, monitor work activities, and evaluate performance.

Interviewed, and selected employees.

Interpreted and communicated work procedures and company policies to staff.

KNOWLEDGE

Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management Knowledge of business and management principles involved in resource allocation, leadership technique, production methods, and coordination of people and resources.

English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Communicated with Supervisors, Peers, or Subordinates Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Oral Expression The ability to communicate information and ideas in speaking so others will understand.

Written Comprehension The ability to read and understand information and ideas presented in writing.

References: Susan Weber, Exec. Vice President, (Previous Supervisor) Pacific Western Bank, Solvang, CA 805-***-**** email: *******@*********.***

Nicole Painter, Human Resources Manager, Pacific Western Bank, Solvang, CA, 805-***-**** email: ********@*********.***

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