Andrew Allen Garcia MBA

Location:

Round Rock, TX, 78664

Salary:

45,000

Posted:

October 11, 2007

Contact this candidate

Resume:

Andrew Allen Garcia

MBA

Service-focused, customer-centered individual with an MBA and 17+ years of experience and success in wholesale/retail operations for Fortune 10 Corporation. Articulate communicator and effective trainer skilled in securing employee buy-in for organizational goals. Long-standing reputation for providing excellent customer service. Respected and trusted manager who upholds the highest ethical and professional standards. Broad-based educational background in management, HR, finance, marketing, information systems and operational functions.

Education

MBA - Human Resources Management - WAYLAND BAPTIST UNIVERSITY, Lubbock, Texas

Relevant Coursework: Marketing ¡ Human Resources ¡ Managerial Accounting ¡ Managerial FinanceOrganizational Development & Behavior ¡ Management Information Systems ¡ Managerial Economics

BA - Business Administration – Managerial Information Systems – WAYLAND BAPTIST UNIVERSITY, Lubbock, Texas

Recognitions: Dean’s List

AAS - Computer Information Systems – SOUTH PLAINS COLLEGE, Lubbock, Texas

Recognitions: President’s ListComputer Proficiency: MS Word, Excel, PowerPoint, Access

Professional Experience

Sam’s Club 1990 – 2007

Business Manager, Merchandise 1 Manager

San Angelo, Texas

Earned promotion to monitor performance in sales and customer service functions for team of up to 180 with uncompromising focus on meeting customer needs and resolving problems quickly to maintain total customer satisfaction. Direct management of the Marketing Department, Membership Department, Front-End Operations, Accounting Department, Human Resources Department, and all Fresh Departments. Develop schedules, interview and hire associates, direct training, conduct evaluations, mentor, coach and handle escalated customer issues. Oversee associate handling of merchandise and cash flow to ensure compliance with corporate objectives. Serve as primary technical support for computer problems.

Front-End Supervisor

Section Associate/Cashier Positions

Lubbock, Texas

Knowledge/skill areas include:

Accounting Operations

Develop Accounting Procedures

Train Accounting Employees

Reconcile Assets

Deposits Of Cash & Checks

Customer Service

Customer Needs Assessment

Escalated Problem Resolution

Customer Loyalty & Retention

Total Customer Satisfaction

Human Resources

Staff Training & Coaching

Performance Evaluations

Open Door Communications

Positive Reinforcement

Merchandise Operations

Inventory Control/Shrinkage

Strategic Merchandising

Product Packaging/Movement

Asset Protection

Selected Accomplishments:

· Computer-Based Improvements – Created spreadsheet that provided weekly/monthly sales and inventory tracking graphs subsequently implemented on division-wide basis. Measured employee incentive points and improved performance by designing/implementing cashier productivity spreadsheet.

· Member/Customer Service – Upholds consistent record of leading and providing excellent customer service over 17-year span leading to repeat and referral business. Apply Sam’s Club service principles, including “Stop, Look, Listen” technique, to address and resolve customer concerns.

· Staff Development – Oversees employee participation in computer-based training modules that cover such areas as suggestive selling (I.E. warranty sales), PSLB, and loss prevention techniques. Trained supervisors as longest-tenured supervisor. Contributed to overall productivity improvement.

· Management Consultations – Frequently called upon by General Manager of location for input and recommendations on service, merchandise, training, and other internal/external functions.

· Wholesale Operations Experience – Gained skills and experience in most areas of members-only wholesale operations including electronics, receiving, meat market, accounting, marketing, membership and refunds, center section, night shift operations, and front end operations.

· Asset Protection – Primary manager in charge of asset protection. Ability to monitor up to 20 cameras at one time to observe situations that are unfavorable. Worked with local law enforcement by providing detailed statements of account and providing captured video and still shots.

· Training - Assistant to the Market Human Resources Manager while grand opening a new facility. Trained new associates in the philosophies, procedures, and skills that would be needed to operate a new facility.

· Opening of New Club – Was lead Business Manager for implementing grand opening ceremonies with duties including; recruiting new members, training, organizing grants, speeches for Director of Operations, Club Manager, and myself. Scriptwriter and designer for schedule of events.

References

Robbie Francis – MHRM

Market Human Resource Manager

Sam’s Club Mkt. 47 Reg. B

Lubbock, Texas

806-***-**** * 479-***-****

Chris Anderson – Owner/Operator

Anderson Landscape

Round Rock, Texas

512-***-****

Rey Rubio – Club Manager

Sam’s Club #4948