Customer Service Sales

Tina Ellman Hess

**** ********* *****, ******* *******, IL 60008

847-***-****

***********@*****.***

PROFESSIONAL PROFILE

Self motivated professional offering extensive account management and customer service skills…Outstanding talent for assessing customer needs…Proven ability to gain customers confidence and trust…Resolves customer service issues with tact and diplomacy…Well organized and focused on completing projects…Strong work ethic; dependable and dedicated…Relates to a broad spectrum of individuals…Demonstrates proven team building, motivation and leadership abilities…Remains level headed in high pressure situations…

PROFESSIONAL EXPERIENCE

Direct Media Millard, a Division of InfoGroup, Elk Grove Village, IL 2009 – 2011

Direct marketing and media services company

Account Executive

• Successfully handled order processing from a remote location

• Responsible for management of approximately 150 accounts

• Established and maintained positive relationships with clients, brokers and sales staff

• Produced annual and month end revenue reporting for clients

• Provided reliable and consistent support to sales team in order to achieve all sales and service goals

• Maintained update schedule in order to promote client accounts

Walter Karl, a Division of InfoGroup, Elk Grove Village, IL 2006 – 2009

Direct marketing and media services company

Account Executive

• Managed daily order processing from a remote location for over 150 accounts

• Established strong rapport with clients, brokers and sales staff

• Ensured strong cooperation amongst sales staff to ensure all sales and service objectives were met

• Coordinated and organized activity between clients and vendors

Rubin Response Services, Schaumburg, IL

Direct marketing and media services company

Director, List Management Operations 2000 – 2006

• Promoted to Director position through proven demonstration of management skills

• Successfully managed all workflow activities for over 300 corporate accounts

• Responsible for all training requirements regarding policies and procedures for new and existing employees

Tina Ellman Hess (continued)

• Effectively hired and supervised 20+ employees

• Promoted a productive and cooperative work atmosphere amongst all staff

• Consistently exhibited strong problem solving skills with customers and employees

• Developed and implemented effective negotiations between clients and brokers

Supervisor 1995 – 1999

• Managed 15+ employees to ensure completion of daily operational needs

• Generated repeat business through successful client follow up

• Developed and implemented team based system to maximize use of available personnel resources

• Trained personnel in all customer service related procedures

• Responsible for prompt resolution of all customer issues and complaints

• Managed all customer related profiles and account activities

Account Executive 1991 – 1994

• Successfully handled daily requirements for prompt processing of all customer orders

• Responsible for all account maintenance activities

• Developed strong relationships with clients, brokers and sales staff

• Provided support to sales team ensuring all sales and service objectives were achieved

EDUCATION

Harper College Schaumburg, Illinois Associates Degree in Liberal Arts, 1991

COMPUTER PROFICIENCY

All Microsoft Core Programs – Word, Excel, etc.

Nextmark

LRFS

ACT!

Personal and professional references available upon request

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