Customer Service Representative
Resume:
Gretchen Kalhust
Cordova, TN *8016
***************@*****.***
CUSTOMER SERVICE PROFESSIONAL
Reputation for streamlining existing processes and enhancing overall customer satisfaction; Dynamic contributor with unwavering commitment to providing high-quality service to internal and external customers. Expertise in data entry, customer service, and office administration. Draw on superior problem-solving abilities to resolve customer inquiries and concerns in prompt, courteous manner; determine and implement appropriate corrective actions. Exercise discretion when handling confidential information. Highly organized professional with proven capabilities in managing filing systems and providing phone reception.
WORK HISTORY
MACY’S INC.
2010
Retail Sales Associate
Balanced cash drawer; Recommended merchandise to customers; Explained care and maintenance of products; Computed sales prices; Processed cash and credit card transactions at a point-of-sale terminal.
MARKETLAB, INC.
2007–2009
Data Entry Customer Service Representative
Processed electronic orders and contacted customers to confirm order statuses; Assisted in training and mentoring new data entry clerks; cross-trained customer care representatives on website order processes; Developed training handouts and presentation materials.
WELLPOINT, INC.
2006–2007
Customer Service Representative
Addressed new and existing members’ questions regarding claims and insurance benefits; Maintained accurate records of customer interactions and transactions; Mentored new-hires on implementing process improvements.
ADVOCATE AIRCRAFT CONSULTING
2005–2006
Receptionist
Provided administrative support to legal and accounting departments; Answered phones, distributed mail, and prepared correspondence; Ordered general office supplies and shipped packages; Maintained efficient filing systems.
PURDUE UNIVERSITY
2001–2003
Work Study Clerk, Department of Organizational Leadership and Supervision
Supported departmental faculty and staff; kept confidential student examination and personnel records. Answered incoming calls.
EDUCATION & COMPUTER SKILLS
UNIVERSITY OF MEMPHIS
2010-Present
Major: Journalism; GPA: 3.71
PURDUE UNIVERSITY 2001-2003
Completed coursework in Visual Communications Design
Microsoft Office (Word, Excel, PowerPoint, and Outlook); 10-key by touch; 50+ WPM
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