Mrs. Josette Krause, CPA

JOSETTE KRAUSE, CPA

Accomplished, respected financial leader with 17 years of experience impacting bottom-line results through business partnerships. Extensive planning and analysis skills using financial and operating metrics to drive performance. Developer of internal processes for successful execution of financial budgets, forecasts, and profit improvement. Team player, effective in fast paced environments with ability to interact at all levels of a matrix organization.

Areas of Expertise:

• Planning and Analysis • Budget/Forecast Creation • Financial Analysis

• P&L Review • Trend Analysis • Process Development

• Process Improvement • Business Modeling • Pricing Analysis

• Staff Development • Change Management • Financial Reporting

• Hyperion/Essbase • Oracle Experience • Business Partnership

PROFESSIONAL EXPERIENCE

STREAM INTERNATIONAL 1999 – Present Global provider of outsourcing services, specializing in technical, customer service, and sales support.

Director, Financial Planning & Analysis, Houston, Texas (2006 – present)

• Aligned with the CEO, CFO, and COO to build FP&A procedures in accordance with company goals.

• Overhauled $600M budget and forecasting architecture, communicated new roles and responsibilities to the organization, and facilitated the executive reviews, resulting in 70% improvement in cycle time.

• Created global consistency by designing financial models for forecasting across the US, Canada, CALA, EMEA, and APAC regions based on key business indicators, exchange rates, and local labor calculations.

• Consolidated the forecasts, calculated foreign exchange gains/losses, and developed weekly Hyperion reporting to highlight the financial and operational metrics for the worldwide enterprise.

• Restructured the finance team due to cost pressures, creating job opportunities and career development.

• Hired, evaluated, mentored and conducted annual performance reviews for 13 Finance team members.

Senior Finance Manager, Houston, Texas (2000 – 2006)

• Provided pricing, ROI analysis, and trend reporting on a client relationship that had dropped from $100M to $50M in revenue, resulting in the successful negotiation of a price increase.

• Initiated bridge analysis and commentary to highlight variances for volume, price, and market shifts.

• Managed the preparation and consolidation of the $150M OEM segment budget and forecast process, representing 17 clients across nine sites.

• Partnered with Operations and Business Development teams to develop coordinated action plans to drive best practices and positive business results.

• Developed profit center reporting in order to identify unprofitable queues impacting overall product mix, leading to client agreement to remove legacy products and thereby improving profitability.

• Directed Site Finance Managers in weekly forecast processes, annual budget, client invoicing, and month-end close across 12 call centers in the US, Canada, and India.

Site Finance Manager, Dallas, Texas (1999 – 2000)

• Controlled the month-end close process for an 800 seat call center at $40M revenue.

• Improved profitability by reviewing client contracts and discovered invoicing language enabling the company to bill an additional $108K in revenue.

• Played key role in the launch of multiple call centers in new geographic areas.

• Identified an internal control for verifying payroll hours, which highlighted errors in labor costs and enforced policy adherence.

DAL-TILE CORPORATION 1997 – 1999 The largest US manufacturer and distributor of high quality ceramic tile.

Financial Analyst, Dallas, Texas

• Prepared annual budgets with combined sales of $17M for the American Olean and Home Center Services business units.

• Partnered with the IT department to correct systems discrepancies amounting to $8M of sales.

• Created reporting to track $21M capital expenditure budget for nine manufacturing plants.

• Assisted the department in creating procedures to reduce the number of audit write-ups.

GREYHOUND LINES, INC. 1994 – 1997 Provider of intercity bus transportation across North America, including package, travel and food services.

Business Manager, Dallas, Texas (1996 – 1997)

• Represented Corporate Planning and Human Resources to meet both GAAP and ERISA requirements.

• Developed and presented $30M department budget for Human Resources cost center.

• Forecast accuracy resulted in actual variances of less than 1% for the 1st quarter.

• Selected by Vice President, Finance to serve on a cross-functional team to streamline the payroll process for the bus drivers.

Benefits Analyst, Dallas, Texas (1995 – 1996)

• Performed monthly accounting duties and paid invoices for Human Resources.

• Maintained relationships with 30 vendors to ensure health coverage for 10,000 employees.

• Reconciled $800K in accounting errors and prohibited transactions from the IRS 5500 filing.

• Revamped payment procedures in union contracts, resulting in refunds of $50K.

• Assumed critical duties and led benefits staff during an eight month management vacancy.

Payroll Tax Accountant, Dallas, Texas (1994 – 1995)

• Prepared $25M in monthly journal entries to track wages, taxes, and other deductions.

• Audited employee earnings records for appropriate tax treatment and accurate W2 reporting.

• Analyzed and completed account reconciliations of employee deductions that had been neglected for several years as a result of the company’s bankruptcy filing.

• Conducted tax testing for transition to a new payroll system.

SPRINT/UNITED TELEPHONE-MIDWEST 1993 – 1994 Communications company offering long distance and local telephone services to residences and businesses.

General Ledger Associate Accountant, Overland Park, Kansas

• Responsible for the external SEC 10K reporting of nine Midwest companies.

• Completed the closing process through TSO programming.

• Prepared work papers and financial analysis for auditors.

• Awarded ‘Accounting Employee of the Month’ by the Corporate Controller for quality and teamwork.

EDUCATION

BS, Accounting and Business Administration, University of Kansas, Lawrence, Kansas

MEMBERSHIPS

Texas Society of Certified Public Accountants

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