Management Manager

Elizabeth J. Koch

Home Address **** ******* **., ********, ** 61548

Home 309-***-**** Cell 309-***-****

Email *****@****.*******.***

OBJECTIVE:

Seeking the Supervisor-Event Services position for January 2012.

EDUCATION:

Bradley University, Peoria, IL

Bachelor of Science in Business Management and Administration, Anticipated graduation, December 2011

• Overall GPA of 3.49/4.0

RELEVENT COURSEWORK:

• Management in Organizations

• Financial & Managerial Accounting

• Principles of Marketing

• Small Business Management

• Management Information Systems

• Business Finance

• Business Computer Skills & Application

• Team Dynamics

• Oral Communication Process

• Human Resource Management

• Hospitality Marketing

EXPERIENCE:

MultiAd, Peoria, IL, 11/2010-Present

Account Management/Marketing Intern

• Assist and work closely with the account managers.

• Perform clerical duties.

• Create and revise Excel spread sheets containing client product & website information.

• Execute testing of client websites.

• Profile and post client product images into internal & external databases.

• Review and edit errors on client websites.

• Ensure correct postings of images and descriptions on client websites.

• Analyze client billing invoices and purchase orders using Microsoft Excel.

• Manage image inventory on client websites to guarantee images and records are current.

Justice, Peoria, IL, 09/2008-10/2010

Part-time Store Manager

• Supervised and managed a team of ten employees.

• Handled customer returns and exchanges of merchandise.

• Reconciled store cash registers before store open and store close.

• Prepared bank deposits of cash and personal checks up to $3,000.

• Issued customer refunds and merchandise store credits.

• Executed merchandise sends to and from various store locations at request of customers.

• Resolved scheduling problems that may have arisen.

• Reviewed job applications and scheduled interviews.

• Participated in district conference calls when needed.

• Processed store credit card applications for customers.

• Trained and advised new employees.

• Processed shipments of merchandise on a daily basis.

• Maintained store organization and cleanliness.

• Directed and executed visual store floor sets.

• Ensured store marketing was correct and up-to-date.

• Processed customer purchases through the Point of Sale systems.

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