Customer Service Food
Resume:
Nibedita Routh
Northfield, NJ *8225
Phone: 609-***-****
Cell: 609-***-****
Email: *******@*******.***
Summary
I first worked at "Lot Stores" in Philadelphia.
Now I work at Dunkin Donuts.
Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale transactions. Seeking restaurant position with opportunities for advancement in management.
I am bilingual (English and Bengali).
I work as a cashier and I help make the food. I have excellent communication skills and rapid and precise customer service skills.
I've had 4 years cooking and counter experience seeking a store management position.
Highlights
• Neat, clean and professional appearance
• Comfortable standing for long time periods
• Math and language skills
• Valid NJ driver’s license\Delivers exceptional customer service
• Reliable team worker
• Bilingual
• Fluent in Bengali
• Conversant in English
• Good with numbers and math
• Fast Learner
• Very organized
• Hard-worker
• Food and beverage handling
• Ability to communicate clearly
• Ability to perform basic math calculations
• Ability to work fast and accurately
• Knowledge of products and selections
• Neat and clean in appearance
• Non-smoker
• On time and reliable
• Proficient in customer service
• Reliable, punctual and committed to customer service
• Sandwich preparation experience
• Able to handle food products frequently
• Experience with handling cash
• Food preparation experience
• Food handling knowledge
• Food safety certified
• Highly motivated to work in a customer service oriented job
• Honest, trustworthy and punctual
• Knowledge of basic food preparation
• Willing to work under pressure
• Works well as part of a team
• Able to keep a clean and sanitary work station
• Good personal hygiene
• Logging temperatures of food items
• Excellent multi-tasker
• Organizing data and compiling summaries and tabulations
• Uses proper sanitation practices
• Able to work in a fast paced environment
• Able to work in continuously-standing position for four or more hours
• Able to work with hands continuously
• Excellent guest service skills
• Excellent verbal communication skills
• Able to handle food products frequently
• Experience with handling cash
• Food preparation experience
• Food handling knowledge
• Food safety certified
• Highly motivated to work in a customer service oriented job
• Honest, trustworthy and punctual
• Knowledge of basic food preparation
• Willing to work under pressure
• Works well as part of a team
• Able to keep a clean and sanitary work station
• Good personal hygiene
• Logging temperatures of food items
• Excellent multi-tasker
• Organizing data and compiling summaries and tabulations
• Uses proper sanitation practices
• Able to work in a fast paced environment
• Able to work in continuously-standing position for four or more hours
• Able to work with hands continuously
• Excellent guest service skills
• Excellent verbal communication skills
Accomplishments
• Recognized by peers and management for going above and beyond normal job functions.
• Efficiently served more than 1,000 satisfied customers during an average shift at the drive up window.
• Assisted co-workers.
• Assisted in maintaining preparation and service areas in a sanitary condition.
• Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
• Checked the quantity and quality of received products.
• Food Preparation
• Kept ice bins full.
• Loaded trays with accessories.
• Performed all transactions in a cordial, efficient and professional manner.
• Portioned and wrapped food.
• Stored food in designated containers and storage areas to prevent spoilage.
• Took food orders and relayed orders to kitchens or serving counters.
• Took orders from patrons for food or beverages.
• Trained new employees.
• Transferred supplies and equipment between storage and work areas.
• Communicated with customers regarding orders, comments and complaints.
• Estimated amounts and costs of required supplies, such as food and ingredients.
• Filled beverage and ice dispensers.
• Greeted each customer with friendly eye contact.
• Prepared and served hot and cold beverages.
• Prepared coffee-based and other beverages on request; served prepared pastries and other food items
Experience
November 2008 to Current
Dunkin Donuts
Pleasantville, NJ
Cashier
• Consistently provided friendly guest service and heartfelt hospitality.
• Demonstrated integrity and honesty while interacting with guests, team members and managers.
• Took necessary steps to meet customer needs and effectively resolve food or service issues.
• Promptly and empathetically handled guest concerns and complaints.
• Recorded customer orders and repeated them back in a clear, understandable manner.
• Operated the drive-through window and sales register quickly and efficiently.
• Promptly reported complaints to a member of the management team.
• Greeted customers and provided excellent customer service.
• Correctly received orders, processed payments and responded appropriately to guest concerns.
• Pleasantly and courteously interacted with customers.
• Served fresh, hot food with a smile in a timely manner.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Communicated clearly and positively with co-workers and management.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Resolved guest complaints promptly and professionally.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.
• Prepared all food orders within a 2-3 minute time frame.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Assembled food orders while maintaining appropriate portion control.
• Prepared and served beverages such as coffee, tea and fountain drinks.
• Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
• Handled currency and credit transactions quickly and accurately.
• Followed food safety procedures according to company policies and health and sanitation regulations.
• Carefully maintained sanitation, health and safety standards in all work areas.
• Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
• Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
• Strictly followed all cash, security, inventory and labor policies and procedures.
• Frequently washed and sanitized hands, food areas and food preparation tools.
• Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
• Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
• Cleaned food preparation areas, cooking surfaces, and utensils.
• Reported to all shifts wearing a neat, clean and unwrinkled uniform.
• Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
• Reported to each shift on time and ready to work.
• Diligently restocked work stations and display cases.
Education
Graduation: 1993
Dhaka College
Dhaka, Dhaka State, Bangladesh
Biology
Bachelor
Top 10% of class
Sports Award
Contact this candidate