Manager Sales

JOSHUA ROLDAN ***** Collins Avenue Sunny Isles, FL 33160 718-***-**** www.linkedin.com/pub/joshua-pinsky/18/157/337

************@*****.***

AREAS OF EXPERTISE

• Comprehensive background in clienteling and service based selling, with deep understanding of corporate procedures.

• Able to provide team-development, human resources and staff training efforts that will increase productivity, enhance employee relations and ensure smooth-running operations.

• Highly effective communicator and coordinator. Optimistic. Effectively manages stress, maintaining objective view in negative or emotional situations.

• Willing to follow new direction; open to receive feedback and uses feedback effectively.

EXPERIENCE

Customer Experience Manager, 2/2010 to 7/2011 BANANA REPUBLIC, New York, NY

Implemented action plans to improve key performance indicators to maximize business opportunities within $18 million flagship.

Assessed the effectiveness of 8 supervisors and sales staff of 60, by providing appropriate levels of performance feedback and coaching in the moment.

Contributed to and executed strategies for the customer experience team to maximize profitability.

Partnered with GM to monitor and enforce adherence to all corporate policies and procedures.

Managed all aspects of in-store event coordination including planning, design, advertising, fundraising, and sponsorship.

Prioritized, planned and adjusted schedules and daily agendas to meet business goals.

Interior Designer, 8/2009 to 1/2010 HGTV, Beverly Hills, CA

Challenged to revamp a bedroom into a functional law study, ensuring the client had multiple spaces within one room; while staying within a budget of $7500 and 5 days to complete the project.

Visual Operations Manager, 2/2006 to 3/2009 NBC UNIVERSAL, New York, NY

Conceptualized & designed all window and in-store visual marketing strategies for the network’s programming within the NBC Experience Store; along with travel to other venues promoting the network and store.

Developed and maintained plan-o-grams in conjunction with buyers to effectively merchandise the sales floor.

Analyzed reports to understand sales trends, and recognize the opportunities to maximize the business.

Served on special taskforce charged with reducing staff turnover by 10% in 2008, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.

Raised store’s guest-satisfaction index from 69% to 85% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

Extensive customer/client/vendor contact to build and maintain relationships.

EDUCATION/SKILLS

Business Management, 2000 to 2004 KINGS COLLEGE, Wilkes-Barre, PA

Technically skilled cross-platform expertise (Win/Mac) and proficiency in Word, Excel, PowerPoint and Photoshop.

Inventory Management, Expense Reduction, Spreadsheet & Database Creation, Bookkeeping & Payroll.

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