Professional Training and HRD Resume

Carol Hennekens

*** ******* ***** *****

Hudson, WI 54016

715-***-**** or 651-***-**** **********@*********.***

Summary

Results-driven individual and team player with proven track record of positive accomplishments. Seventeen years experience in human resources and business training with exceptional skills in organization development, instructional design and facilitation.

Core Competencies

▪ Proven leadership skills in strategic planning, needs assessment, and coaching.

▪ Energetic presenter/ trainer/ facilitator.

▪ Uses sound judgment in problem recognition and solution implementation.

▪ Manages multiple projects simultaneously with exceptional results.

▪ Developed ready-to-use instructional programs that can be customized to meet the performance needs of any organization. Topics include: Performance Management, Communication, Team Building, Interviewing/ Hiring, and Leadership.

Experience

Training Director/HR Representative

BancMidwest Corporation 2005-2008

Developed the performance management system that supported the strategic plan and trained 110 employees to successfully use the program to reach organization goals. Identified development needs and implemented appropriate instructional methods, practices and technologies to increase core skills. Managed compliance training that resulted in a 100% employee completion. Recruited and oriented new employees for nine locations. Created human resource website used by over 150 employees. Completed affirmative action reports, benefit statements and salary surveys. Compared results with other organizations to maintain competitiveness. Consulted employees in need of Family Medical Leave.

Business Manager

Sandeen Agency, Inc. 2004-2005

Managed office personnel in a self-managed team environment. Interviewed and hired new personnel using behavioral interviewing techniques to match the organization’s culture. Developed and implemented the strategic plan and created a new advertising plan. Maintained website updates and changes to exceed customer expectations.

Technical Training Manager

Zurich North America 2003-2004

Completed a comprehensive needs analysis and developed a technical training plan for underwriters that led to identified opportunities for performance improvement. Designed and developed technical training courses using a variety of methods including participant materials and job aids.

Trainer/Consultant

Development Associates 2002-2003

Consulted a variety of clients to increase their leadership and management skills using a course titled Creating the Future. Topics included: communication, strategic planning, organizational skills, and performance management.

Key Accomplishment: Dove Healthcare – Increased management performance skills that reduced staff turnover and boosted morale leading to 2003 healthcare provider of the year award in the state of Wisconsin.

Training Specialist and Director

Northland Insurance Company 1991-2001

Managed training budget and training department for a 500+ employee facility. Worked closely with management to identify organizational development needs. Designed, developed and implemented a nationwide agent training program, training over 4500 insurance agents resulting in a 50% profitability increase. Managed trainee program with a 90% retention ratio.

Professional Presentations/Teaching/Consultation

▪ Team Building – Wisconsin Department of Corrections - 2009

▪ MAAP Stars Judge – Spring 2008

▪ Sales and Leadership Training using DISC – Mainstreet Bank – 2006 - 2008

▪ Attitudes and Motivation – Erickson-Larsen, Inc. Employment Meeting – 2002

▪ Personality Styles – Eau Claire Chamber of Commerce – 2002

▪ Analyzing Human Performance – University of Minnesota – 2002

▪ Evaluating Training Sessions – Society of Insurance Trainers and Educators – 2001

▪ Train-the-Trainer – Idaho Risk Management Program – 2001

▪ Interviewing and Hiring – St. Jude Medical - 2001

Education

Master of Arts in Human Resource Development

University of St. Thomas, Minneapolis, MN

Concentration: Employment Law, instructional design, needs assessment, organizational development, and training.

Bachelor of Arts in Psychology with emphasis in education

University of Wisconsin Eau Claire, WI

Insurance Institute Designations

Associate in Claims

Associate in Service

Professional Associations

Twin Cities Human Resource Association

American Society of Training and Development

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