Customer Service Representative

Jesse L. Holliday **** Hwy ** N. Apt **

*****.*********@*****.*** Meridian, Ms 39307

256-***-****

Achievements

. Graduated from Dale Carnegie Course: Effective

Communications and Human Relations.

. Supervised 80 customer service agents to relieve upper.

management during twice weekly meetings at Verizon

Wireless.

. Completed written reports sent to Associate Director on the

observations of employee's job performance.

. Trained new hire employees.

. Constructed action plans on a weekly basis to increase

company metrics.

. Acted as a liaison between upper management and my team to

boost moral to accomplish quality metrics.

Education Bachelor of Science in Business Management, May 2009

Athens State University, Athens, Alabama

GPA 3.45/4.0

Computer Excel, Word, PowerPoint; experienced with multiple

Skills billing and network systems such as MARS and ACSS

Relevant

Experience

Sr. Customer Service Representative, May 2010 - Aug 2012

Verizon Wireless, Huntsville, AL

. Used several tools to resolve issues with customer's

devices, our wireless network, and consumer accounts.

. Was given high value accounts that were at risk of being

lost due to customer dissatisfaction.

. Employed techniques learned in the Dale Carnegie course to

deescalate customers and promote retention.

. Proactively suggested and explained the benefit of new

products to customers to increase revenue.

. Informed and effectively advised customers with their

contracts.

Lead Associate Dairy Department, October 2009 - May 2010

Star Market, Huntsville, AL

. Responsible for maintaining an accurate count of goods on a

weekly basis.

. Assisted management with the reordering of inventory based

on the fluctuating seasonal needs.

Production Employee, May - Aug (2003- 2008)

Tara Manufacturing, Owens Cross Roads, AL

. Trained newly hired employees on how to properly complete

tasks.

. Completed heavy workload (175+ orders a day) under strict

shipping timelines.

. Actively requested and was cross trained in Inspection,

Repair, and Shipping.

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